Operations Supervisor - Widnes Shopping Park

Job Description

Purpose of the RoleTo be a proactive and active presence and help ensure the smooth running of the Shopping Park during the day. To assist with all emergency situations when they occur, liaising with Savills management and the emergency services. The role also includes providingvisible security cover to the Shopping Park, handling enquiries and concerns from tenants or the public, monitoring CCTV (by suitably trained and licensed staff) and controlling contractors to the Shopping Park.Key ResponsibilitiesIn order to comply with the Security Industry Act 2001, officers must hold a valid SIA Security License and a Public Space Surveillance License.

1. To work the hours and shifts in accordance with conditions of employment.
2. To undertake hourly patrols/inspections of the full Shopping Park, Car parks and Service yard areas as instructed by the RFM.
3. To utilise a diester point system (where applicable) for all site patrols as instructed by the RFM.
4. To carry out any other duties in accordance with instructions issued by RFM.
5. To act as first point of contact to the tenants, frequently liaising with the tenants throughout each shift, whilst providing a proactive presence on the park.This will include the collection of trade data on a monthly basis, including comments and turnoverfigures from each store and reported to the RFM.
6. To comply fully with the Health & Safety Policy for the Shopping Park.
7. To keep all relevant paperwork, relating to the site, up to date and filed correctly. Including but not limited to: CCTV documents, contractor PPM certificates, COSHH documentation (if applicable).
8. To comply with their individual responsibilities to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with, in line with company policy and site procedures.
9. To ensure that the Rules & Regulations of the Shopping Park, Car parks and Service yards are complied with at all times.
10. Ensure that all incidents are recorded in the Daily Occurrence Log and all relevant incident reports are completed.
11. Ensure that contractors arriving and working on site adhere fully, to company and site H&S procedures and policies to ensure the safety of public and staff on the park.
12. Ensure that the Shopping Park and Car parks are a safe and pleasant environment.
13. To assist with enquiries from the public and the tenants if so as required.
14. To take a proactive approach to the day to day goings on of the park, including contractor management, defect reporting and checks of all areas of the park, maintaining regular reporting to the RFM.
15. To be aware of and abide by all rules, terms and conditions of the company
16. Ability to interpret and utilise the Place Formatics data to allow for monthly updates in conjunction with the tenant intel / anecdotal information
17. Proactive management to ensure site looks pristine
18. Arranging regular meetings with the local PCSOs and Police and other local Stakeholders, including the local Schools to ensure the park is deemed a destination of choice for all customers
19. Ensure that all the tenants are using the radio system for security and intel purposes
20. Develop an Action Plan for the constant improvement of standards on the Shopping Park

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.Skills, Knowledge and Experience

• Security/Site Management
• Up to date SIA front-line and public space CCTV licenses and training
• First Aid Certification
• Excellent communication and interpersonal skills.
• Knowledge and experience of managing a security team.
• High level of resilience and desire to succeed.
• Flexible approach to working hours and be a team player.
• Committed, organised, and highly experienced in staff management and motivation.
• Experience of working in a busy and challenging workplace / work environment.
• Excellent organisational skills.
• Excellent analytical skills.
• Proficient in IT.
• Good diplomatic skills.
• Ability to remain calm and level headed in difficult situations.

Working Hours -40 per week, Monday to FridayPlease see our Benefits Booklet for more information.#LI-DNS