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Customer Service Representative

MTrec Recruitment
Job LocationWhitley Bay
EducationNot Mentioned
Salary£21,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Rewards and Benefits on offer:

  • You will only be working Monday to Friday, and from the hours of 09:00 - 19:00. Though only 8-hour shifts.
  • You will also be required to work every other Saturday, from 09:00 - 13:00.
  • An attractive starting salary of up to £21,500 depending on experience.
  • A permanent contract from day one.
  • Working with a friendly customer base.
  • Superb team culture - everyone is very friendly, warm, and welcoming.
  • An excellent training programme for the first 4 weeks.
  • Newcastle based offices.
  • Car Parking facilities onsite.
  • 25 days holidays + bank holidays increasing to 28 after 5 years
  • Cycle to work scheme
  • Free Flu Jabs around flu season for those that wish to have them
  • Metro pass season ticket loan
  • EAP - Employee Assistance Programme
  • Company Pension Scheme
  • A very secure, very well-established employer, with long term career progression.
Your New Career Opportunity:MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond tocustomer service calls and emails.You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are lookingfor a long-term permanent job opportunity.The job you will be doing:
  • Managing inbound telephone calls from clients and prospective clients.
  • Offering appropriate quotations to customers using relevant procedures and systems. Relaying this information to the client in a durable and understandable medium.
  • Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner.
  • First line response to incoming calls
  • Accurately and speedily set up new claims
  • Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits.
  • Professional handling of calls to ascertain liability and move forward in a positive manner.
  • Record all relevant information to reduce potential costs and identify indemnity concerns.
  • Makes outbound calls when appropriate
  • Applies relevant notes to claims so that the next handler is fully aware of salient points of claim.
  • Accurately setting up of new claims with all preliminary tasks completed.
  • Proactively manages third party captures.
  • Communicates with brokers where necessary.
About you:
  • Experience within a customer service type background - ideally, we are looking for someone who has worked in an office-based setting and received inbound calls. This could be from any office type environment; the business sector is completely open.
  • An essential requirement is being able to demonstrate good longevity and tenure in your job roles.
  • Confident telephone manner and to be able to present to your customers in a clear and concise manner.
  • Strong spoken and written communication skills.
  • You must be IT iterate and be able to provide a customer service response via emails where required.
  • Key qualities to possess for the role are a positive, friendly and customer orientated attitude
  • High attention to detail
  • Strong time management and organisational skills
  • A pro-active attitude with a self-starter attitude
  • You will be looking for a long-term career move

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