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Customer Service

Pear Tree Recruitment Limited
Job LocationWhitchurch, Bristol
EducationNot Mentioned
Salary£20,225 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Have you worked within a role that requires excellent customer service skills Are you looking to further your passion for customer service by moving up the career ladder into a customer service focused roleIf you are able to solve problematic situations, have brilliant listening skills and are able to multi-task (as this role has plenty of variety) then this could be the opportunity for you!Working in a secure NSI accredited environment within an Alarm Receiving Centre (ARC) in south Bristol, you will be required to monitor various types of alarms, including but not limited to: Intruder, PA, Fire and CCTV.Offering a competitive starting salary of £20225 with opportunities for this to increase.Your main duties will include:

  • Receiving incoming telephone calls, liaising with customers, clients and Security Companies
  • Handling and management of high priority/life or Non-life alarms
  • Helpdesk Desk support to all clients and store staff
  • Updating and reporting on clients recorded information
    • The below is desirable but not essential
  • Worked within a contact centre environment or in a role where you are required to use the telephone
  • Excellent administration skills
  • Have a sound understanding of IT - inclusive of the Microsoft package
  • Or you may have worked within a security-focused role before and have a valid CCTV SIA licence
    • Full training will be provided, together with on-going relevant supportThe ideal candidate will be willing to attend a three-day course to obtain the SIA CCTV qualification (Company Funded) or will already have a valid CCTV SIA licenceThe shift pattern is a rotating 4 shifts on 4 shifts off:7am-7pm (for 2 weeks) and 7pm-7am for 2 weeks)All offers of employment are subject to the receipt of satisfactory references from previous employment history, police (CRB check) and a credit check.Own transport is recommended due to the location unless you live in the Hengrove/Headley Park/Bishopsworth/Whitchurch area. Required skills
  • Admin
  • Call Centre
  • CCTV
  • Customer Service
  • Customer Services

    • Keyskills :
    Admin Call Centre CCTV Customer Service Customer Services

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