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Sales Order Processor

Page Personnel Secretarial & Business Support
Job LocationWeybridge
EducationNot Mentioned
Salary£26,000 - £27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Process and maintain customers orders in a timely and accurate manner throughout the orders lifecycle; ensuring the delivery of excellent customer service.Client DetailsA well known client in the Weybridge area.Description

  • Processing and maintaining orders in SAP in order to meet the customers delivery deadlines; and ensuring that all orders processed are within the company discount policy.
  • Updating customers throughout the order lifecycle ensuring high quality responses to all enquiries.
  • Liaising with internal departments to ensure customer expectations and deadlines are met.
  • Investigating alternative product options and solutions to customers when requested product is unavailable.
  • Ensuring Order Maintenance is carried out to create an accurate open order book to ensure sales planning factory forecast and sales landing forecast are appropriate.
  • Working with Finance to highlight any orders that are blocked due to credit issues, thus ensuring orders can be delivered according to customers requirements.
  • Following up with warehouse and transport company to resolve any logistics issues affecting my orders.
  • Processing any stock check enquiries from customers or internal departments.
  • Creating credit notes when required and investigate any credit note disputes providing a timely resolution to any issues.
  • Co-ordinating, escalating and resolving ongoing issues or disputes (via the dispute system) with senior team members to ensure their timely and successful resolution.
  • Following the chiller order process ensuring the accurate completion and submission of the MTO order form to the MTO New Orders factory; liaise with the factory, customer and the logistics provider directly to guarantee order delivery as per the customersrequested timescales.
Profile
  • Ability to develop and maintain good relationships internally/externally and at all levels
  • Excellent written and verbal communication skills.
  • Sap experience
  • Highly organised & able to prioritise
  • Strong analytical, organisational and report writing skills.
  • Ability to work under pressure and maintain accuracy
  • Driven to work independently and as part of a team
  • Methodical and problem-solving mindset
  • Demonstrate customer centric behaviours and a passion for customer service
Job Offer
  • Good rate of pay
  • Company benefits

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