Customer Systems & Analytics Director

Job Description

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne,Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And aculture that’s uniquely ours. Care to join us. It isn’t a question.With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business.This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.About the roleThe primary purpose of this role is to improve the Haleon business performance by working closely with the digital & tech team to deliver industry-leading fit-for-purpose commercial systems and reporting tools that improve business decision making, primarilyby sales and commercial excellence professionals in their goal to drive customer performance.This person will improve business results by fully understanding the goals of the commercial teams, and translating those goals into technological solutions that drive better outcomes.This requires competency and experience in three key areas:

• strong knowledge of customer management within the consumer goods sector, and
• hand-on experience of (and passion for) the systems and processes required for success
• Experience of successfully driving transformational change across a business

This role will lead the change management and capability build for our commercial teams across key sales processes and tools globally.Leadership and communication skills are essential to collaborate with D&T (on delivery) and senior stakeholders (to agree strategy and secure investment) with the goal to deliver the System Landscape Vision, in order to remain competitive in our categoriesand relevant to our customers.This a Global role but will report into the Head of Commercial Excellence in EMEALKey responsibilities

• Delivering transformational business change in NRM capability globally
• Business Systems Owner for NRM, Trade Investment Management, Sales Force effectiveness, Instore execution & Sales reporting and analytics
• Global capability & market adoption for customer systems, process and analytics
• Leadership of the commercial team working on customer systems
• Securing funding for development and deployment of industry leading customer systems

Qualifications and skillsEssential

• 2+ years in a transformation role (ie managing change)
• 8-10 years sales or commercial experience within FMCG
• Experience of managing a commercial & tech system deployment across a market/ multi markets

Preferred

• Strong communication and engagement skills at all levels of the organisation
• Strong Leadership demonstrating collaboration and cross functional working experience.
• Team player able to build strong trust & fellowship with their own team but also with in market commercial teams

Please save a copy of the job description, as this may be helpful to refer to once the advert closes.Diversity, Equity and InclusionAt Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.Care to join us. Find out what life at Haleon is really like careers/At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. Were strivingto create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agileworking culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understandinghow well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age,disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you areafforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.