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Customer Service Coordinator

March Recruitment
Job LocationWeybridge
EducationNot Mentioned
Salary£12.82 - £13.33 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

Summary of Customer Service CoordinatorThe purpose of this role is to provide excellent customer service to customers ensuring Customer/dealer queries and questions are resolved, order entry and credit processing are maintained in line with department SOP’s, Work Instructions and KPI’s and to continuously look for new ways of improving the current efficiency of service and processing methods.Location - WeybridgeSalary - £12.82-£13.33 per hourContract length - 6 months FTCResponsibilities of Customer Service Coordinator

  • Process all orders in an efficient and timely manner
  • Respond to and manage effectively all customer queries e.g. product chases, product info, literature request
  • Complete Non Conformities and Complaints forms when required delivery errors e.g. short shipments & damaged stock, late deliveries, backorders and mis-deliveries - Takes ownership of resulting issues and finds satisfactory solutions to any problems
  • Issue RMA’s, rebates & credits when required
  • Gain a good understanding of all bespoke promotions so can inform/promote our products to our customers
  • Accountability for specific dealer or customer accounts
  • Run back order reports and distribute to dealers and/or advise and update customers including Reward customers
  • Investigate back order date slippages and supply customers with appropriate updates/revised delivery information
  • Ensure accuracy of dealer /customer codes on the relevant files/records
  • Entering orders for grant, rep, S&M, dealer, cash In advance, drop shipments, VAT exempt, express, short expiry, on hold, cold storage, training courses, pharmaceutical, Interco, European, rewards redemption & miscellaneous orders
  • Responsible for managing and maintaining the orders, information and samples Outlook inboxes. Compiling return correspondence where necessary
  • Sorts, files and archives copies of customer orders
    • Key competencies of Customer Service Coordinator
  • Professional with proven ability to build appropriate relationships with external key customers
  • Demonstrated problem solving and decision making abilities
  • Able to work well within a team
  • Able to remain calm under pressure
  • Results orientated
  • Adaptable/willing to take on new tasks
  • Able to prioritise workload
  • Able to work to deadlines
  • Displays initiative and enthusiasm for their role and company
  • Confident and articulate
  • Demonstrated effective collaboration with field sales
  • Consistently meets Company standards, ethics and compliance requirements.
    • Please note: As you can appreciate we are currently overwhelmed with applications and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, you have been unsuccessful on this occasion.March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas and completing relevant tests and a full competency based interview.Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.%MCEPASTEBIN%

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