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Customer Service Coordinator

Get Staffed Online Recruitment Limited
Job LocationWeston-super-Mare
EducationNot Mentioned
Salary£22,000 - £27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

A leading sustainable packaging global company, operating to quality and food safety standards ISO9001-2015 and BRCGS packaging materials issue 6, is progressing its vision well as an indispensable partner to their customers. They are now looking for a Customer Service Coordinator to join a busy and dynamic team supporting continued customer growth in line with company strategy at one of their South West sites. This site has 183 employees, working in a friendly, fun and hard working environment.This role will be responsible for understanding customer requirements, coordinating comprehensive information to all departments, achieving and exceeding customer expectations of accurate and timely deliveries. Whilst keeping customers fully informed of any concerns and actively working with the site team to meet all business targets.Key responsibilities include:

  • Liaising with various departments including planning, transport & external sales to ensure customer requirements are met.
  • Processing orders and any amendments in a timely effective manner, keeping customers fully informed.
  • Ensuring all relevant procedures under ISO9001-2015 & BRC standards are adhered to.
  • Processing, monitoring and follow up of customer quality complaints.
  • Maintaining agreed stock levels where applicable and closely monitor aged stocks.
  • Processing customer artwork briefs, to customer approval level.
  • Measuring customer OTIF (On Time in Full measure), feeding back accordingly to relevant colleagues.
  • Provide Reception cover over breaks periods.
  • Understand and comply with all Health & Safety requirement.
    • The ideal candidate will have:
  • Experience in a Customer Service role - an essential requirement.
  • Pass level in English and Maths GCSE or equivalent qualification.
  • Great IT skills specifically Microsoft packages & capability of learning new systems.
  • Ability to prioritise workload, achieve deadlines and work well in a fast paced environment.
  • Excellent communication skills & be a good team player.
  • Self-motivated with good commercial acumen.
    • The job holder should also have the ability to act under pressure, have a flexible attitude to enable adaptability in what is often a dynamic environment.In return:
  • Annual salary £22k progressing to £27k p.a. on successfully completing probationary period
  • 25 days holiday p.a. & Bank holidays
  • Company pension
  • On site canteen and parking
  • Cycle to work scheme
  • Regular bespoken training
  • Employee health checks
    • If you would like to join the team and believe you can make a difference then please apply using the dedicated recruitment link, should you be successful in achieving the shortlist you will be invited to an interview. The closing date is 20th November and we intend to contact you back within 2 weeks of the closing date. Required skills
  • Customer Service

    • Keyskills :
    Customer Service

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