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3rd Line Technical Support Engineer - fully remote

Computer Futures
Job LocationWeston-super-Mare
EducationNot Mentioned
Salary40,000 per annum, negotiable, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you an experienced 3rd line support engineer with extensive SQL experience looking for a new challenging and rewarding role in a company experiencing significant growthThis is an exciting time to join my client who develop, deploy and support sophisticated, powerful service management software, used by companies all over the world providing support to their staff and customers.Since its founding in the UK back in 2003, they have grown to be a well-established, award winning company working with the likes of Toshiba, Honda, Porsche and the NFL Players Association.They are currently looking for a support engineer to play a vital role in working closely with the head of Customer service and Engineering to bridge the gap between the support and engineering teams.You will work in various areas of the platform, frequently at the server level working with SQL Server and IIS but also with customer-facing web applications.Role - 3rd line support engineerLocation - Remote Salary - £40k What will you be doing

  • Third line technical support for client incidents
  • Plan, manage and deliver migrations of between hosted platforms
  • Plan, manage and deliver upgrades for on-premises clients
  • Fulfil client requests for additional platform components
  • Manage and investigate automated platform alerts
  • Analyse and implement client database data changes
  • Work with the Software Engineering team to automate repetitive processes
  • Training and upskilling direct team members and the wider staff in key areas
  • Maintenance of runbook and knowledge base documentation
About you
  • 5 years of server and database management with MS SQL Server
  • 5+ years of website and web application management with IIS
  • 5+ years of Windows Server 2012+ management, SQL Server Management Studio
  • Excellent verbal and written communication skills. Must be able to adapt communication style to suit internal or external stakeholders.
  • Attention to detail. Should be able to develop accurate written materials, escalating any points that require attention.
  • A high level of relevant Service Management experience that would typically be demonstrated by substantial experience of working in Service Management environment either IT or Customer Services Job Description
  • Experience of Customer Service or Support around a SaaS application,
  • ITIL Certified
For more information please contact me with an updated CV at or call me onTo find out more about Computer Futures please visit www.computerfutures.comComputer Futures, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 Englandand Wales

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