Customer Support Engineer

Customer Support EngineerWhats in it for you

Main Role

Develop new and maintain existing After Sales customer records and relationships using company procedures and relevant internal liaison, to optimise quality of service, business growth, and customer satisfaction.

Targets

100% Customer Satisfaction within your conduct and performance in all client interactions

Responsibilities

Periodically visit clients premises for technical and commercial discussions regarding requirements/quotations.
Visit clients premises to carry out on site service work.
Recognise the need for performance adjustments and record the results.
Generate new opportunities and respond to after sales enquiries from customers.
Communicate verbally and in writing with existing and prospective customers to develop close working relationships to assist in the growth of the after sales business.
Interpret and respond clearly to customer enquiries received (in person, verbally over the telephone or from written requests)
Plan workload and maintain customer relationships.
Provide cover for Installation, Commissioning and Assembly on projects when the customer service schedule allows.

The ideal Candidate will have (These are flexible)Knowledge

Technical Capability - Working in a team and supporting clients with technical questions relating to our products
Business Awareness - Understanding the customers environment and service requirements
Process - Follows established processes/systems and recommends improvements as appropriate
Problem Solving - Takes ownership for Listening and understanding the customers problems. Escalates and/or gains support where necessary to resolve the problem by using relevant information in a timely manner.
Service Level - Delivering the required service level to meet or exceed customer expectations/Service Level Agreements.
Team Working - Is a key team member demonstrating initiative and supporting other team members.
Professional Development - Takes responsibility for learning about current products/systems to build own technical knowledge to support the business requirements.
Excellent Communication Skills - both written and verbal Commercial Aptitude
Availability to travel in the UK and abroad - Full UK driving license & Passport Required

Experience

Educational background

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