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Service Operations Manager

Michael Page Procurement & Supply Chain
Job LocationWest Malling
EducationNot Mentioned
Salary40,000 - 50,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The role is supported by technically experienced professionals who exercise latitude and independence in daily operations and assignments. The Service Operations Manager develops and coaches direct reports to achieve high performance at individual, teamand department level.Client DetailsOne of the worlds leading luxury brandsDescription

  • Establishes and communicates department plans and communicates short term objectives and goals
  • (12 months).
  • Plans workflow within the department(s) to meet and maintain achievement of monthly production targets and delivery against service lead times.
  • Identifies risks and dependencies and develops solutions to minimise impact on achievement of production and service delivery goals and objectives.
  • Identifies opportunities for, and fosters a culture of, continuous improvement to improve quality, efficiency and performance through appropriate business improvement tools and techniques.
  • Conducts regular reviews of business improvement plans with Department Manager(s), and provides
  • feedback and recommendations to the Head of After Sales.
ProfileThe role requires a person who has drive, assertion and the ability to communicate with others in a logical manner. They should be prepared to meet opposition and resistance to ideas, and pressurise others when deadlines have to be met.The environment is likely to be one which is full of variety and change, but the person fulfilling the role should be prepared to work within the broad parameters of the organisation.A friendly approach and the ability to influence and persuade others are important to the function. The person should be a self-starter, competitive, imaginative, enthusiastic, self-confident, inspiring, logical, systematic and precise.Must Have:
  • 5+ years in a relevant leadership/management role within a relevant/comparable role or sector
  • Experienced in managing multiple project teams/departments compromised of para-professionals, professionals, Team Leaders and technical experts/managers
  • Recognised professional and/or management qualification
  • Experience/knowledge of business improvement tools and techniques
  • Bachelors degree or equivalent e.g. NVQ Level 6 qualification
  • Relevant management training and development
  • Excellent people skills with the ability to communicate all levels within the business
  • Proficient and experienced in use of MS office platforms (Excel, PowerPoint, Word, Outlook), databases and ERP systems
  • Project management
  • Effective communication skills - verbal and writing
  • Decision-making skills
  • Critical thinking and problem solving skills
Job Offer
  • Competitive Salary
  • Pension
  • Holiday

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