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Customer Service Advisor

Pearson Whiffin Recruitment Ltd
Job LocationWest Malling
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Customer Service AdvisorSalary: £18-£20k (may be flexible DOE)Location: Mid-KentImmediate start!Our client, a merchant service provider, is seeking a Customer Service Advisor to join their team on a Permanent basis.NO EXPERIENCE REQUIRED - Full training will be providedAs a Customer Service Advisor, you will be working in a fast-paced environment, addressing customer issues submitted via telephone or email You will be responsible for ensuring customer satisfaction through timely and thorough handling ofincoming enquiries.This role has come about due to huge company growth, so its an exciting time to join the business.The Customer Service Advisor will be:

  • Promptly answering customer enquiries via telephone or email
  • Patiently listens attentively to customer and connects them with the appropriate department to address their needs
  • Recording interactions with customers & updating account information as required
  • Adhering to company policies & processes to address issues such as returns, faulty products, wrong delivery, and delayed delivery to inform customers
  • Willing to learn from management to properly apply company policy to customer solutions
  • Contributing to bottom lines sales by increasing customer satisfaction
The ideal candidate will have:
  • Good attention to detail
  • Strong time management skills
  • The ability to work well both in a team & with others
  • Organisation/planning skills
  • Proven work experience in a fast-paced environment
  • Great communication skills- both written & verbal
There will be shift work required (including occasional weekend work).Apply below for immediate consideration or get in touch for more information about this Customer Service Advisor role!This role is being handled by Natassia Gunn, Senior Consultant for Pearson Whiffin Recruitment

Keyskills :
Customer ServicesCustomer Service AdvisorCustomer Service OfficerTrainee Customer Service

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