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Customer Success Manager

ABR TALENT LIMITED
Job LocationWest London
EducationNot Mentioned
Salary£50,000 - £58,000 per annum, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Company insight:

  • Market leading workforce management solution helping organisations maximise their customer and employee experience.
  • Grown the team over 50% in the last 2 years along-side securing Series-A funding. Huge investment in platform development, ensuring they stay at the forefront of technical capability and innovation.
  • Working with some of the most globally recognised logos in the hospitality and retail space.
The role:You, the Customer Success Manager will own a book of c.35 high value, end to end clients ensuring they see absolute value from the platform.You’ll support recognised brands who utilise multiple modules available on this complex platform and will be focused on client objectives and outcomes. "Drive ultimate satisfaction, usage optimisation and retention!"Daily you will:
  • Be a client champion for a book of c.35 accounts spending anything from £50k - £300k per year.
  • Work closely with Director and above level senior decision makers in the HR function.
  • Be the voice of the customer and liaison between clients and the rest of the team.
  • Empower customers to connect their goals and challenges with the platform and its capabilities.
  • Be commercially aware. Identify areas of growth within your accounts and work with the commercial team to secure growth revenue.
About you:You will be a high-energy, experienced Customer Success Manager who is as adept at driving client relationships as you are at identifying upsell and cross sell opportunity.To be considered, you will have:
  • Prior experience in a customer success or strategic account ownership role with large clients.
  • Prior experience working for complex SaaS solution, ideally one that services the retail, hospitality or travel/leisure space.
  • Experience working with senior decision makers within the HR function.
  • Commercially capable, but with a customer-centric mentality.
  • High energy and enthusiastic. Someone with gravitas that can really connect with an audience.
  • Keen to develop, grow and always strive to improve.
Desirable:
  • Prior experience working directly within the hospitality or retail space.
  • Prior experience within a commercially focussed role such as a BDM or Account Manager.
Package:
  • Basic salary up to £48,000.
  • Yearly bonus and uncapped commission.
  • Hybrid - London.
  • Health insurance and separate employee assistance/wellbeing subscription.
  • Option to work from anywhere in the world, fully remote one month a year.
  • Personal development budget.
And more!ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!

Keyskills :
Account ManagementB2BHospitalitySoftwareSaaS

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