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Customer Service & Operations Manager

Page Personnel Secretarial & Business Support
Job LocationWest London
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

This exciting new role is overseeing a medium sized Customer Services team based in West London. It involves Operational and logistical aspects and will also involve some transformation projects.Client DetailsThe client is a medium sized FMCG business based in West London.DescriptionThe key responsibilities will include but not be limited to-

  • Overseeing the day to day running of the medium sized CS team
  • Setting KPIs and targets
  • Creating a positive and inspired working environment
  • Liaising with other departments and working collaboratively- especially with Sales
  • Resolving issues and partaking in process improvement projects
  • Working to SLAs and improving these
  • Working closely with international operations and logistics
  • Overseeing the logistical coordination aspect of the business
  • Working on projects and CRM system changes
ProfileKey skills that are sought are-
  • Similar experience in a previous role, Customer service team management of a small to medium sized team
  • Knowledge of process improvement and working on projects
  • An understanding of logistics
  • A positive and can do attitude
  • Excellent communication skills
  • A collaborative and thoughtful way of working
  • Solid knowledge of CRM systems and use within this environment
  • Be resolution orientated
  • Be resourceful and forthcoming
Job OfferA permanent role, competitive salary and challenging, interesting role.

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