Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Accommodation Co-ordinator PBSA

PMR
Job LocationWest London
EducationNot Mentioned
Salary£25,000 - £26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

PMR are seeking an Accommodation Co-ordinator to deliver excellent customer service and sales targets through adherence to our clients West London Purpose Built Student Accommodation (PBSA) developments core operating procedures.Customer Support

  • Communicate effectively, whether face to face, via telephone or in writing, with customers and colleagues, clearly understanding and responding to their needs
  • Provide front of house services at the property as required
  • Provide effective monitoring and management of residents including arrears, behaviour issues, maintenance and damage
  • Provide a decisive and effective response to customer complaints and arbitrate tenant disputes to effective resolution following the core operating procedures
  • Ensure compliance, security and integrity of customer data
  • Receive and process front office payments and invoices
  • Complete customer check-ins/outs and other resident processes in a timely and accurate manner in line with the core operating procedures
  • Exercise initiative in providing excellent customer service, liaising effectively with Managers and other Colleagues
Sales Activity
  • Contribute to the delivery of the key performance indicators within the company (Asset management, Stakeholder Engagement, Customer Engagement, NOI, Occupancy)
  • Process and respond to sales enquiries in a timely manner
  • Perform viewings for customers in line with the core operating procedures
  • Attend information events and fairs to provide information to potential customers
  • Co-ordinate with Managers on property merchandising and marketing collateral within the city i.e. Show flats, exterior banners, site hoardings, reception areas, social media etc
  • To implement and support the companies branded marketing campaigns
  • Understand the local student accommodation market
Facilities Administration
  • Undertake regular building patrols to identify any maintenance requirements or Health and Safety risks and complete all resultant actions in accordance to the core operating procedures
  • Undertake scheduled flat inspections and recording of same. Complete all resultant actions in a timely manner to include customer charges, liaison with maintenance and cleaning support functions
  • Record, log and monitor any maintenance issues that may arise within the property and liaise with the facilities team to ensure their timely repair
  • Adhere to companies operating processes, business systems and standards
  • Support in monitoring compliance with Planned and Reactive Maintenance procedures, such that buildings are safe for both our residents and colleagues
  • Update Property Documentation Files as required

APPLY NOW

Accommodation Co-ordinator PBSA Related Jobs

© 2019 Naukrijobs All Rights Reserved