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Head Housekeeper Ref 1363

FirstPort
Job LocationWest Byfleet
EducationNot Mentioned
Salary15,900 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Job Role: Head Housekeeper(Ref 1363)Location:West Byfleet, SurreySalary:£15,899.52 per annum plus benefitsJob Sector:Retirement - Assisted LivingHours:Monday to Friday 9am-3.30pm (30 hours per week)As Head Housekeeper you will contribute to our vision of being theUKs favouriteproperty manager by:

  • Providing an efficient, housekeeping service to our customers within their individual homes and to the communal areas of the development
  • Serving meals to the residents tables following procedures in a courteous and friendly manner
  • Supervise and line manage housekeeping staff
The Head Housekeeper reports to the Estate Manager.About YouYou will currently be a supervisor or have experience of managing housekeeping or serving staff and have a passion for providing an exceptional level of customer service at all times.To approach tasks you are able to be organised and prioritise so you can meet time deadlines on an on-going basis. With this you are also punctual, reliable and have excellent attention to detail.You have experience of emergency situations and always remain calm to take the necessary actions with a high standard of professionalism.Your ideal role will be a varied one, where youre not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis.Main Responsibilities
  • Supervise the housekeeping staff.
  • Responding to the site handset during the Estate Managers lunch break and dealing with issues / taking messages as appropriate.
  • Vacuum, dust and spot clean all common areas, hallways and patios, paying special attention to the main entry area. Specific items to check are carpets, plants, pictures, railings, windows and light fixtures.
  • Servicing of customers apartments, which includes, general household cleaning duties, the changing of bed and bath linens and the removal of sealed rubbish bags if requested.
  • Deep clean communal areas and apartments as needed.
  • Serving meals to customers table or apartments following Assisted Living procedures.
  • Clearing of dishes from tables and wash tables and chairs.
  • Follow sanitation and safety procedures.
  • Complete any other tasks as required by our customers following appropriate training guidelines.
  • Training of all new Housekeepers in the appropriate Health & Safety and job-related procedures.
  • Preparing housekeeping invoices for authorisation by the Estate Manager.
  • Checking housekeeping stock levels, ordering stock and checking off of deliveries.
  • Production of weekly housekeeping rota for authorisation by Estate Manager.
About UsFirstPortis the UKs leading residential property service provider, caring for 290,000 homes in England, Wales and Scotland, across 5,000 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors,freeholders and over 1,000 Resident Management Companies.Our ValuesFriendly We look out for peoples best interests, and show them we care by dealing with them in a warm and friendly manner.Inventive Were creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.Respectful We listen, consult and take on-board peoples opinions and needs. We understand the importance of the home and community in peoples lives, and act with respect at all times.Skilled Weve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. Were informed, and were always building on that knowledge to constantly improve our qualityof service.Trustworthy Were always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.DiversityWere committed to promoting diversity at FirstPort and recruit on merit.We will consider applications from job share applicants.Ready to ApplyClick the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.If you meet the criteria for the role well be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.

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