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Customer Service Coordinator

Pertemps Black Country Perms
Job LocationWest Bromwich
EducationNot Mentioned
Salary22,000 - 24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We are recruiting a full time Customer Service Coordinator to work for an independent family-owned business based in West Bromwich.We ideally require a hands-on person ideally with a minimum of 2 years experience in the Export and Shipping Industry however if you dont have this buthave some import or export still please apply.The main duties will be:

  • You will receive, enter and co-ordinate customers orders and provide a high level of Customer Service across the business working to ISO 9001.
  • You will be responsible for contract review, order entry, preparation of shipping documentation and dealing with our global based customers by email and telephone
  • Making bookings with freight forwarders, producing all export documentation, invoices, despatch notes, EUR1 and certificates of Origin
  • Bank presentations and Letter of Credit
  • Working out prices and issuing quotations
  • Knowledge of IMDG, ADR and IATA would be useful
  • Attending meetings to discuss orders with production in order to keep customers updated
  • Preparing quotations, dealing with customers queries
  • General administration, filing, scanning and occasionally standing in on reception when needed.
The successful candidate will have the following skills:
  • Excellent communication skills
  • Fully proficient in Microsoft packages
  • Good attention to detail.
  • A qualification in the shipment of Dangerous Goods would be an advantage but not essential.
In return we will provide a salary of £20,000 to £24,000 pa depending on experience, a 36.25-hour week, 25 days holiday (plus all UK bank holidays), free life assurance cover and generous paid sick scheme (both after a qualifying period). We also provide accessto a stakeholder pension scheme, a voluntary employee medical cash benefit plan.For more information, please email

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