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Customer Care Advisor - West Bridgford

Eligo Recruitment
Job LocationWest Bridgford
EducationNot Mentioned
Salary20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

CUSTOMER CARE ADVISOR CUSTOMER SERVICEWEST BRIDGFORDOFFICE BASED08:30 TO 17:00As my clients new Customer Care Advisor, you will play an essential role in providing an effective and professional excellent Customer Service to all of my clients Customers.The role requires a proactive approach and excellent personal interaction with both internal and external Customers.In addition to having all the usual attributes of a great employee, such as a positive attitude, excellent communication skills and a well presented Team Player for this opportunity I am specifically looking for candidates who can offer:

  • Energy, Drive and Enthusiasm
  • Excellent Communication Skills.
  • Self-motivated with the ability to prioritise workload.
  • Excellent attention to detail
  • Excellent time management and organisational skills.
  • Calm headed.
  • A positive can-do attitude
  • A natural Problem Solver
As a Customer Care Advisor you can expect to be carrying out the following daily tasks:
  • Add clear customer notes to the systems & update the customer records.
  • Update clients with any disputes and cancellations.
  • Ensuring all calls are answered.
  • Ensuring all emails are acknowledged within agreed timeframes.
  • Review and respond to all customer enquiries within a timely manner.
  • Liaise with all internal teams to ensure effective response to customers and work completed within our Service Level Agreements.
  • Issue customer reports where required.
  • Effective communication with internal and external customers
  • Escalate any potential risks to the business to the Head of Customer Care.
What is on offer:
  • Basis salary up to £23,000 subject to experience
  • Pension
  • Life Assurance
  • Free Parking on-site
  • Mental Health & Well-being Scheme
  • Employee Recognition Scheme
  • Your birthday off (PAID).
  • Development and progression opportunities
I look forward to hearing from you.

Keyskills :
adminservice deskcustomer serviceadministratoroffice administratoradmin support

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