Customer Service Advisor

Job Location	Wenvoe
Education	Not Mentioned
Salary	23,000 - 26,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Customer Service AdvisorYolk Recruitment are excited to be closely working with the UKs leading construction materials group to find a friendly and driven customer service advisor to join their team in Wenvoe on a 12-month Fixed Term Contract.They operate in over 350 locations across Great Britain and Ireland and produce essential materials that make a fundamental different to everyday people.This is what youll be doingThis is an excellent opportunity for a Customer Service Advisor to join an energetic and busy Construction company based on the outskirts of Cardiff on a 12-month fixed term contract, with excellent opportunities for the role to become permanent. You willwork within the customer service team and closely with customer sales/orders and enquiries for building products. You will also:

Respond to customers enquiries, queries and complaints in an efficient and professional manner
Plan and track orders to completion
Schedule and reschedule orders whilst utilising haulage fleet effectively
Compile and maintain accurate records as required
Communicate effectively with commercial and production teams and also haulage partners
Proactively manage old debt recovery though query programme
Identify and contribute to managing your own personal development in collaboration with your line manager
To assist internal sales during busy / holiday periods by inputting and maintaining digital quotations

The experience youll bring to the teamAs a friendly customer service advisor, youll need to have experience working in a customer service environment, alongside being:

Passionate about providing excellent customer service to all customers.
Empathetic and understanding about emotions and situations.
Excellent communication and IT skills
Driven and motivated to achieve and beat targets and objectives.
Friendly and supportive to both other team members and customers.

And this is what youll get in returnAs a customer service advisor, you will receive a salary between £23,000 - £26,000 a year depending on experience, alongside:

Excellent opportunities for the role to become permanent and further development within the business
25 Days Holiday + Bank Holidays
Employee Share and Save Scheme
A fantastic and dynamic team to work with every day
Free parking onsite

Are you up to the challengeIf you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions, then please contactChelsea CampbellYolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications andmore or less experience can apply. By applying for this job, you accept the T&Cs, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com

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