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Job Location | Wellingborough |
Education | Not Mentioned |
Salary | 40,000 - 45,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Service Manager, Wellingborough , £40,000.00 - £45,000.00Clemence Rogers Recruitment are currently working in partnership with our client in their search for a Service Manager to join their team in WellingboroughMain Job Objective:Independently managing and developing a customer-oriented and profitable workshop. This includes, in particular, optimally utilising the market, a high level of customer satisfaction and high yields for the department, as well as planning, controlling andmonitoring processes in customer services areas.Key Duties and Responsibilities: Defining market targets for workshops within the framework of performance targets and, together with the company management, drawing up a corresponding annual plan Controlling cost management for own department Compiling and maintaining a resource plan for the workshop and developing concepts and measures for load optimization. Ensuring planning for facilities, bays, machines, tools, diagnosis installations, etc. is carried out correctly; optimal design of workplaces and processes Preparing planning and calculations for investments in workshops, facilities and HR together with the company management Determining HR resource requirements, employing new staff and developing an induction plan Managing, coaching and motivating employees to ensure a high quality of staff Together with employees, establishing business objectives and personal development goals and monitoring performance against agreed targets Monitoring the regional market with respect to new competitors and carrying out analyses of the competition/benchmarking in Services Using the external analysis undertaken, carry out internal analysis to ensure business is competitive within the market place Performance analysis to identify areas of weakness and appropriate, targeted marketing activity Ensuring correct completion of Vehicle Health Checks, upsell conversions and follow up of unsold, deferred work process Ensuring all technical test equipment and tools are available and ready for use Guaranteeing cleanliness and orderliness of workshops and ensuring quality control of all completed tasksPreferred Qualifications and Experience: Excellent communication and interpersonal skills. Good working knowledge of MS Office. Good working knowledge of Kerridge (Dealer Management System)At Clemence Rogers your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role.To read our full privacy policy please follow the link: https://privacy/