Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Service Administrator

Tate
Job LocationWellingborough
EducationNot Mentioned
Salary£12 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, part-time

Job Description

Customer Service AdministratorPart time - 24 hours per week- 8-hour shift between the hours of 7am - 7pm on Tuesday, Wednesday, and Thursday onlyTemporary to Permanent Office based in Earls Barton£12.00 per hourYou will be required to have the "out of hours" phone one evening a week from 7pm to 11pm, you will be paid an additional £35 per week for this.We are searching for a dedicated and detail orientated Customer Service Administrator to help a growing business co-ordinate the engineers diary for breakdowns, services, and maintenance for equipment. You will be first point of contact to business customers,who need to book an engineer for an "on site" visit. You will gather all information required for the job to be completed. You must have good time management skills, be able to prioritise your workload and have great attention to detail. This is a friendly,hardworking team who need some additional support from a hardworking individual, who is a natural problem solver. If this sounds like you, do not waste time and please apply immediately. We will be in touch to discuss your application.The role

  • Log calls on the system gathering all key information.
  • Check information received is correct so the engineers can do an excellent job, first time.
  • Answer general enquiries by phone and email.
  • Prepare documentation for the engineers including H&S, permits, job sheets, equipment information.
  • Chase parts, which are required.
  • Gain PO numbers from customers.
  • Log and record all interactions with customers.
  • Always provide excellent service and keep the customer informed through the process.
  • Escalate urgent queries to the Co-Ordinator, in a timely manner.
  • General administration
Skills and experience required.
  • Previous Customer Service/Admin experience essential
  • Ideally you will have experience of logging tickets on the system.
  • Previous scheduling experience desired
  • Previous experience of working to SLAs and KPIs ideal
  • Must have great written and verbal communication skills.
  • Must be confident navigating around a system.
  • Must be able to use your initiative, prioritise your workload and solve problems.
Benefits
  • Friendly welcoming team
  • Busy varied role
  • Parking on site
  • 20 days holiday pro rata
  • Pension 3% employer
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.Tate is acting as an Employment Business in relation to this vacancy.Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibilityare our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

APPLY NOW

Customer Service Administrator Related Jobs

© 2019 Naukrijobs All Rights Reserved