Service Admin Team Leader - Ref23465

Job Description

Service Admin Team Leader - WellingboroughMarlowe Kitchen Fire Suppression, a specialist business within Marlowe Fire and Security Group, are looking to grow their team with the appointment of an experienced Service Account Coordinator Competitive basicsalary between £25,000 & £26,500 Royal London Pension Life Assurance x 4 of Salary 25 Days Holiday Marlowe Fire & Security Group are one of the fastest growing and exciting businesses in the UK right now. Having doubled in size in recent years to over 1,000dedicated Fire & Security specialists across the UK, we attract the best talent in the market by offering fantastic career progression opportunities, our own in-house training academy, as well as great remuneration and benefits packages including; Royal Londonpensions, life assurance, paid holidays, mental health & well-being scheme, paid refer a friend scheme......RequirementsOur Service Admin Team LeaderSupervise a busy, customer service focused office, dealing with Fire Suppression Installation and Maintenanceworks nationwide. You will have a growing team of office staff who manage their clients needs from order to completion. Manage the Teams daily invoicing process to ensure all jobs are handled in a timely manner and assist with any queries that need resolving.Assist the team with any stock queries arising from the invoicing process. Support any Apprentices through their course work and assist them in completion of their modules as required. Liaise with Apprenticeship provider to arrange meetings, updates, etc asrequired. Ensure Team Motivation, providing incentives, team building activities, etc Provide training and support to the Team as required to ensure their daily duties are met and Customer Service levels remain high. Identifying potential process improvementsand assisting Office Manager in implementing continuous improvements throughout the Teams. Ensure each Team member has the correct level of workload suitable for their role. Work closely with the National Service Manager to ensure the Engineering and AdminTeam are working together efficiently and reporting and NCs. Personnel administration including Sickness, Absence, holidays, VIPs, disciplinaries, performance management in conjunction with Office Manager. Assisting Office Manager with Accredited Systemsadministration, complaints handling, providing daily, weekly reporting and month end procedures, ensure absence cover across the Team where required due to shortages. Work wear ordering, Handling and payment of Penalty Charge/Fines/Speeding notices etc Ensureall tasks required are complete to provide a smooth operation and running of the office. You will also be required to liaise with all departments and head office to ensure the smooth operation and collaboration across the business and assist the DivisionalManagers as appropriateWho Were Looking ForIn addition to having all the usual attributes of a great Marlowe Kitchen Fire Suppression employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, abilityto work alone and as part of a team..... For this opportunity, we are specifically looking for candidates who offer: High level of organisational and process management skills Ability to supervise people and proven record of previous supervisory experienceAbility to make decisions Strong sense of initiative and a "can do" attitude Articulate and good telephone manner Excellent written communication and numerical skills Keen eye for attention to detail High level of computer proficiency and demonstrable workingknowledge of Microsoft Office Excellent interpersonal skills Ability to work independently and as part of a team RIGHT TO WORKMarlowe Fire & Security Group do not offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK, orwill need additional support to extend your current Right to Work status, your application cannot be considered.BenefitsHow we Attract, Reward & Retain Our EmployeesAt Marlowe Fire Kitchen Suppression we recognise the importance of fairly rewarding our employees.We go above and beyond with our remuneration packages that not only meet the needs of a challenging economical climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.Competitive basic salary between £25,000 & £26,500 Royal London Pension Life Assurance x 4 of Salary 25 Days Holiday Mental Health & Well-being Scheme Paid Refer a Friend Scheme Employee Recognition Scheme Development & Progression opportunities Excellenttraining to enable you to succeed within your role About Marlowe Kitchen Fire SuppressionMarlowe Kitchen Fire Suppression are the market leader in kitchen fire suppression systems, we design, install and maintain systems for customers across the UK includinghotels, restaurants, schools, hospitals and fast food outlets.We specialise in: Restaurant Fire Suppression, Residential & Domestic Kitchen Fire Suppression, Ansul Restaurant Fire Suppression, Kitchensafe Fire Suppression.About Marlowe Fire & Security GroupMarloweFire & Security Group is the fire life safety and security specialist division of Marlowe plc.Together, we are the UKs fastest growing and most innovative consortium of fire life safety and security service providers.Operating 24/7, across the whole of theUK, we work with clients of all sizes to provide end-to-end fire and security solutions across all sectors to ensure your safety, security and compliance.Our Business Include: Marlowe Fire & Security Group Marlowe Fire & Security Alarm Communications GriffinFire Hadrian Technology Marlowe Kitchen Fire Suppression FAFS Fire & Security MJ Fire Morgan Fire Protection Victory Fire Clymac Marlowe Smoke Control Equal OpportunitiesAt Marlowe Fire & Security Group we strive to create a diverse, inclusive environmentto encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require anyreasonable adjustments to enable you to participate in the recruitment process.Required skills

• 1Team Leader
• 1customer service
• 1administration
• 1microsoft
• 1Excel
• 1scheduling
• 1coordinator
• 1leadership skills
• 1purchase orders
• 1team support