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Customer Care Advisor

ACS Recruitment Solutions Ltd
Job LocationWellingborough
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

ACS are proud to be working with a nationwide leading trade. Our client is looking to recruit a Customer Care Advisor with experience in the fenestration industry. This is an exciting opportunity for a customer service professional to join this well respectedcompany.Key responsibilities

  • Answering telephone calls and greeting customers.
  • Providing customer support by assisting customers with queries/issues they have on a daily basis. This includes enquiries about products, orders, returns, complaints and deliveries.
  • Building customer relations and rapport.
  • Logging and following up non-conformances.
  • Assisting with all aspects of the order process from quotation to aftersales.
  • Using in-house computer software systems.
  • Other duties the company may reasonably require.
About you
  • Experienceworking with fenestration is essential
  • Good attention to details.
  • Excellent customer service skills.
  • Confident telephone manner.
  • A keenness to learn about the products.
  • Confident & outgoing personality.
  • Strong IT skills.
  • The ability to deal with different personalities.
  • The ability to work within a busy environment and be able to prioritise workload.
  • Strong organisational skills.
  • Ability to be flexible due to the variation in responsibilities the role requires.
What’s on offerOur client has a range of benefits including highly competitive salary, 22 days annual leave (plus bank holidays) rising with service, attendance bonus, Christmas bonus, Health Care Cash Plan and Employee Assistance Programme.If you think this might be the role for you or you would like some more information please give me a call on or drop me an email

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