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Welcome & Service Assistant Manager

Job LocationWashington
EducationNot Mentioned
Salary£17,722 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , part-time

Job Description

Summary The role of a Welcome and Service Assistant Manager with the National Trust is to uphold the highest of standards in the service we give to visitors. If you’re a natural motivator, who likes to lead by example to make sure every single person feels welcomeand has their best day possible, then this could be the job for you.You’re likely to be jointly managing a team of staff and volunteers, so would need to be willing and able to work some weekends and bank holidays to ensure full cover. Hours: 30 hours per week Salary: £23868 FTEContract: Permanent Interviews: Provisionally 24th/25th April If you have any questions about this role please contact:.uk What its like to work here You’ll be reporting to the Welcome Manager, at Washington Old Hall, Derwent, Wear & Coast portfolioClick here for more information about this location What youll be doing You’ll be making sure that the welcome every person receives when they come to visit is as good as it could be. You want them to have the best experience of visiting Washington Old Hall. Everyone who comes here is contributing to the work of the Trust, inprotecting and looking after places so that people and nature can thrive – now and into the future. Your warmth, your care, your high standards and your attention to detail can make all the difference to their day.Youll support your team and help to solve problems on a daily basis. You’ll know how to turn around a challenging situation, and you’ll be helping your team to do the same.Youll also be raising funds and encouraging people to join the Trust as members, always aware of how crucial these goals are to the Trust’s cause. By sharing your knowledge of our conservation work both here and throughout the Trust, you’ll help peopleto see how vital their contribution can be. Who were looking for Wed love to hear from you if you’re:

  • experienced in visitor services, in the tourist or heritage sector
  • naturally curious about people, with an understanding of how to achieve the highest standards of customer service
  • able to work to sales targets, and confidently sell the benefits of becoming a member
  • well-organised and motivated
  • willing to learn new skills, with a ‘can-do’ attitude
  • comfortable with IT skills (all MS Office)
  • in tune with the aims and ethos of the Trust
The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Tax-free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most Trust places
  • Independent financial advice
Click here to find out moreabout the benefits we offer to support you.

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