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Job Location | Washington |
Education | Not Mentioned |
Salary | £12.62 per hour |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time or part-time |
Looking for a new role Were hiring!Location: Washington,NE38 8QA, remote working, however, you must live within 1 hour of HMRC office NE38 8QA as may be required on site on occasion and on day 1 for Induction and IT CollectionHours/Pay rate: £12.62ph, 37.5 hours per week, between 8am to 6pm, Monday to FridayLength of assignment: Temporary, 3 months with possibility of extensionExciting opportunities have arisen where you will support the Customer Service Group within HMRC, the UKs tax, payments and customs authority, to collect money that pays for the UKs public services and help families/individuals with targeted financialsupport.As a Customer Service Advisor, you will support HMRCs customers with telephone queries and ensure customers receive quality guidance and excellent support. You will work to targets in a busy environment, whilst dealing with multiple complex customer queriesover the telephone regarding their tax accounts.If you are appointed to the Debt Management teams, your role will be to find solutions for customers owing tax and other liabilities, enabling them to pay back these debts in a time frame manageable for the customer and realistic for the exchequer. Wherethis is not possible, you will take the correct action to bring in late returns and payments. To provide the best customer service you will be mainly working on the telephone, learning good negotiation skills to influence all customers to resolve their debtsin the timeliest manner.We are committed to:
Keyskills :
Customer ServiceAdministration