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Customer Service Manager

BRELLIS RECRUITMENT LIMITED
Job LocationWarwick
EducationNot Mentioned
Salary£40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Support Manager (Maternity Cover - 12 Months)25 days annual leave plus bank holidays, Hybrid working model, Health care, pension, and wellness programs, On-site parking and free food, Great company social events and a Bike to Work schemeOur client develops outstanding software solutions for accounting, payroll, tax, and practice management; while at the same timecreating a work environment where brilliant people can do their best work. If youre looking to be a part of a team that valuesinnovation, excellence, and customer satisfaction, your search ends here. Were currently seeking an experienced Customer Support Manager for a 12-month maternity cover to lead a dedicated customer support team of 6 people.The Role:As the Customer Support Manager, you will play a pivotal role in maintaining the reputation for excellent service delivery and high customer satisfaction. You will be directly responsible for:

  • Leading, motivating, and mentoring our customer support team to ensure they provide the best possible service.
  • Managing workload distribution to ensure efficiency and effectiveness.
  • Handling escalated customer queries and complaints with professionalism.
  • Monitoring and enhancing team performance through regular feedback and development opportunities.
  • Ensuring the teams adherence to company policies and high-quality service standards.
  • Identifying trends in customer issues and implementing proactive strategies for improvement.
  • Staying abreast of product/service updates and industry trends to support the team.
The Person:
  • You have experience in a leadership rolewithin either a software or similar service industry.
  • You possess strong knowledge of customer support practices, tools, and technologies.
  • Your communication, interpersonal, and problem-solving skills are second to none.
  • You thrive in a dynamic environment and are adaptable to changing priorities.
  • Leadership Competencies:
  • Ability to foster teamwork, communicate with impact, leadby example, embraceand lead change, facilitate development, deliver results, and treat team members with trust and respect.
  • A visionary who can share and embody the companys values and objectives.
This is an extraordinary opportunity to contribute to a team thats at the forefront of innovation in software solutions. If youre passionate about leading a team to deliver exceptional customer support and youre looking for an environment where you cangrow and make a significant impact, wed love to hear from you. Apply now to become a part of our journey!INDH

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