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Service Coordinator

NC Associates
Job LocationWarrington
EducationNot Mentioned
Salary£25,000 - £28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Service Co-ordinator / £25,000 - £28,000 / Birchwood / Permanent / Career Development NC Associates are supporting a national company who are continuing to grow rapidly. Due to growth, they require a Service Co-ordinator to join their team. As the Service Co-ordinator you will arrange, plan, monitor and coordinate field engineer activitiesand maximise engineer utilisation and deliver against KPI based revenue and activity targets. First line contact for customers reactive call outs and preventative maintenance and remedial scheduling, to promote a high level of customer service and commercialawareness at all times.Duties:

  • Scheduling Preventative Maintenance visits.
  • Scheduling of Reactive Calls & Revisits (where required).
  • Scheduling of Remedial Works (Post PPM & Reactive visits).
  • Liaising with customers and engineers to maximize the productivity of the scheduling activities and deliver high quality customer service.
  • Taking frontline calls from customers, being the initial point of contact and resolving the customers query.
  • Ensuring all visits are booked efficiently in accordance with company procedures, maximizing engineer utilization and efficiencies.
  • Ensuring customer SLA’s met whenever practicable and if not liaise with customers in a timely fashion accordingly.
  • Work across the team and wider group in managing national and key account customers as necessary to provide a seamless service.
  • Ensuring that engineering data received from handheld devices is professional and compliant.
  • Managing/scheduling sub-contractors to ensure they are aware of /comply to company standards delivering required services in a professional and timely manner
  • Raising subcontract orders in line with company procedures.
  • Requesting equipment for engineers van stocks when required.
  • Assisting with maintaining the service management database.
  • Booking hotel and accommodation for engineers as necessary and ensuring company procedures adhered to in the process.
  • Tracking work completion and the return of worksheets/reports from Engineers, supplying full and accurate information to other departments as required eg accounts.
  • Generating or providing various management reports (KPIs, invoicing, weekly and monthly business updates etc) and taking action as appropriate to address issues.
Essential Experience Required:To be successful in your application for this role you will have the following experience
  • Previous experience as a Co-ordinator
  • Excellent planning & scheduling skills
  • Strong communication skills – written and verbal.
  • Ability to understand and act on KPI information
  • Ability to prioritise workloads to meet agreed deadlines.
#NCA1We are committed to diversity and inclusion. We welcome all applicants of identity, personal characteristics, or background.

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