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Customer Service Advisor

Page Personnel Secretarial & Business Support
Job LocationWarrington
EducationNot Mentioned
Salary£19,000 - £21,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

This entry-level customer service advisor role involves providing assistance and support to customers through various communication channels, such as phone, email, or social chat. Responsibilities typically include addressing inquiries, resolving issues,and ensuring customer satisfaction while adhering to established company guidelines. This role may require minimal prior experience, making it suitable for those new to the field of customer service.Client DetailsAt Page Personnel are proud to be partnering with this reputable brand in the heart of Birchwood. This company create product with the aim for them to last a lifetime. Customer service and product satisfaction is of the highest standards with trust pilotreviews for their products and services at 4.4 stars.DescriptionPrimary Duties

  1. Responding to incoming emails, social media inquiries, and live chat messages promptly and professionally.
  2. Upholding excellent customer service standards by meeting both individual and team performance goals.
  3. Initiating outbound emails and calls as required.
  4. Disseminating information related to the companys products and services.
  5. Handling written correspondence via email and mail, in addition to performing general administrative tasks.
  6. Efficiently processing refunds and exchanges.
ProfileThe Successful Candidate:
  • Exceptional communication skills, both verbal and written.
  • Strong problem-solving abilities and a proactive approach to customer issues.
  • Empathetic and patient manner when dealing with customer concerns.
  • Exceptional active listening skills to fully understand customer needs.
  • A commitment to delivering outstanding service and exceeding customer expectations.
  • Proficiency in using customer service tools and technologies.
  • Team player mentality and the ability to collaborate effectively with colleagues.
  • Time management skills to handle inquiries efficiently.
  • A positive attitude and the ability to remain calm under pressure.
  • Dedication to continuous learning and improvement in customer service skills.
Job OfferSalary - £19,000 - £21,000Company Pension SchemeStandard UK holidays (not inc bank holidays)Free on-site parkingDiscounts, online, gym, shops.

Keyskills :
Call CentreCustomer ServicesHelpdesk

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