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Account Handler - Corporate & Commercial

Howden Insurance Brokers Ltd
Job LocationWarrington
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.People come to Howden for lots of different reasons, but they stay for the same one: our culture. Thats what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability,volunteering - youll find like-minded people driving change at Howden.Philip Williams are on the hunt for an Account Handler to assist Account Executives to provide clients with appropriate advice and a quality service to meet their individual insurance needs, whilst treating customers fairly and having regard to regulatoryobligations, upholding a professional image, and maximising business opportunities and profit for the company.Please note this is a full-time, permanent opportunity. You will be based in our Warrington office and ideally be onsite for 3 days per week. (During training you will be required to be in the office full-time).Overview:

  • Prioritise and handle all work promptly and accurately.
  • Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
  • Produce accurate and professional documentation at all times.
  • Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
  • Refer all queries that fall outside your own experience, knowledge and authority to senior staff.
  • Re-marketing exercises.
  • Issuing renewal documentation.
  • Dealing with client payments in line with Howden procedures.
  • Data input.
  • Participating in meetings as and when required.
Knowledge:
  • A minimum of 12 months customer service experience is required for this role.
  • A minimum of 12 months administration experience is required for this role.
Skills:
  • A good level of technical insurance skills, to be assessed by regular in-house testing.
  • Good negotiation and broking skills.
  • Accuracy and attention to detail.
  • Ability to process work quickly and efficiently.
  • Ability to prioritise work and meet deadlines.
  • Good literacy and numeracy.
Qualifications:
  • 5 GCSE A*-C including Maths and English.
Our Culture: People FirstWeve travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the worlds biggest insurance market. Were still locals, and we still deliver the right advice and the right insurance toour clients. But now, were local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values havent changed since day one, when weset out to create a company grounded in:An employee-ownership model
  • Aligned external investors
  • The trust and integrity born of friendship
  • Expertise
  • Independence
Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employeeownership model sets us apart in the market. Its created a culture of collaboration and innovation, where were driven to think bigger and empowered to challenge convention.Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and thats better for everyone.Diversity & InclusionAt Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation,marital status or family circumstances.Required skills
  • Commercial
  • Insurance
  • Account Handler

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