Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Quality Assurance Officer

Positive Employment
Job LocationWalthamstow
EducationNot Mentioned
Salary22.42 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Positive Employment is currently recruiting an experienced Quality Assurance Officer for our client based in Walthamstow area.The purpose of this role is to drive a culture of continuous improvement in Housing Solutions through the analysis of reasons for service failure, better understanding of customer needs and development of standards to get it right first time across the service.The successful candidate will develop a comprehensive understanding of processes, policies and procedures in order to prepare high quality and timely responses to complaints, Members enquiries, complaints (stages 1& 2) FOI and other written enquiries receivedin the Housing Solutions service.They will need to monitor that the service actions align with targets and advice on improvement actions. They will deal with specialist support/advice for a defined service area, supporting the statutory reviews function, to ensure that relevant legislation,regulations and policies are complied with.Requirements:

  • Experience of investigating complaints, service improvement and producing high quality responses and reports without close supervision
  • Commitment to high standards of customer care and the ability to deal sensitively with a wide range of customers
  • Ability to work under pressure and to balance competing priorities in order to meet urgent deadlines
  • Excellent written and verbal communication skills and the ability to write clear and persuasive letters summarising a range of information and setting all the relevant points in a clear and logical context
  • High level of IT skills working with a data base and software applications to produce letters and reports effectively
  • Understanding of the principles of homelessness prevention and knowledge of the full range of housing options available to temporary accommodation residents
  • Detailed knowledge of homelessness and allocations legislation, the Councils policies in these areas, and associated guidance and caselaw, and extensive knowledge of the broader housing environment
  • Degree or equivalent or vocational qualification in relevant subject or area
  • Evidence of Continuous Professional Development
Working Hours: 9:00am - 17:30pm, Monday - FridayThis is a Temporary role but could possibly become permanentPlease note only candidates eligible to work in the UK will be considered

Keyskills :
HousingQuality AssuranceHomelessnessHigh StandardsService Improvement

APPLY NOW

Quality Assurance Officer Related Jobs

© 2019 Naukrijobs All Rights Reserved