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Customer Solution Specialist - CSC Bescot

RAC
Job LocationWalsall
EducationNot Mentioned
Salary12,350 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

RAC are now recruiting for Customer Solution Specialists to join our team in Bescot on a Part time 3 month Fixed Term Contract working within our friendly and welcoming Customer Solution Centre team!This role will require you to make both inbound and outbound calls from customers and receive inbound calls to and from our patrol force, contractors and flatbed drivers requesting updates or any additional information they may need before arriving the sceneof a breakdown. As well as speaking with RAC Colleagues, you can also expect to be speaking with our Customers over the phone providing them any necessary updates they may need to know about their breakdown such as ETA updates.Salary on offer is £12,350.00Shift patterns are Monday - Sunday between 16:30 and 00:00.25 Hours Per WeekKey Accountabilities include:

  • Have the ability to identify customer delay and work with the wider Customer Service team to gain a resolution and where appropriate agree alternative deployment decisions
  • Ensure compliance to our processes and contractual agreements
  • Effectively communicate to our customers, our plans to resolve their situation and manage their experience through to completion
  • To achieve the performance objectives required by the business
  • Have a high level of engagement with various key internal and external contacts
  • To deliver effective deployment decisions through RAC Resources and the RAC Contractor network to our customers in a timely and efficient manner
The ideal candidate will enjoy working in a high-pressured environment and still able to provide an outstanding level of customer service to both our colleagues at roadside and customers who are in difficult situations. This role requires strong PC/Keyboard skills as well as the confidence to communicate professionally across all levels with both RAC Colleagues and RAC Customers.There will be difficult situations you face and you may find yourself in high pressured environments, so we are looking for someone who has the ability to deal with those situations whilst taking full control of situations and problems, demonstrating empathyand have the knowledge to take necessary action for the best possible outcome. Skillsets from a Contact centre / Call Centre background work well with this position as you will have experience handling high volume calls.Together we are all #OrangeHeroes

Keyskills :
AdminCall CentreContact CentreCustomer Service

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