UX Designer

Job Description

About the RoleThe Society is investing in a multi-million pound mortgage transformation programme which will facilitate our growth ambitions, bringing benefits to customers, brokers and their clients as well as our colleagues. To support this we will be launching a brandnew Scrum team.Delivered in partnership with Newcastle Strategic Solutions Limited, our brand new digital proposition will replace our current mortgage origination platform. The new originations platform, which will be completed in 2024 will deliver iterative improvementsto our services through agile delivery. The new proposition will make it faster and easier for brokers and customers to do business with us. The programme follows a User Centred Design approach, engaging brokers, customers and colleagues at every stage andthe cloud native build utilises modern tech tooling and practices.We are a small, evolving, UX team working on a variety of product roadmaps, currently looking for an additional designer to join us to support our mortgage platform transformation and continuous improvement. This is a complex but exciting opportunity forthe right candidate to join this team and help shape our mortgage platform for all users from colleagues and brokers, to applicants and members.Were looking for someone who will:

• Be a passionate advocate for the user(s), keen to deeply understand their needs, context of use and pain points
• Own the entire user-centred design process from problem identification to solution implementation
• Make sure we are listening to our customers and not wedded to our solutions
• Use analytics data and first-hand research to understand user behaviours and inform design decisions
• Embed themselves into the wider product team, and build solid relationships with the Product Owner, Business Analysts, Solution Architects, Developers, and Testers
• Encourage ideas to come from anywhere and anyone, and appreciate that everyone brings a different viewpoint - we value diverse and creative thinking
• Skilfully balance business needs with user needs
• Be comfortable taking others on the user journey - building empathy within development teams and collaborating with the product owner on continuous improvement of the product
• Contribute to the building and evolution of our design system and interaction pattern library
• Be an active member of our UX team, championing good practice and supporting our evolution and growth as a relatively new team

About YouWere looking for someone who is:

• Experienced in, and a vocal champion of, user-centred design within Agile, including techniques such as journey mapping, wireframing, information architecture, detailed interaction, UI, and accessible design, and prototyping.
• Experienced in designing innovative solutions for mobile and web
• Able to demonstrate a track record of iterating solutions based on user needs, and of influencing and aligning others
• Comfortable with UX writing
• Pro-active, self-motivated and a team player

About UsNewcastle Strategic Solutions is the UKs leading savings management platform and one of the North Easts most established and successful FinTechs! We provide savings management and technology services for new challenger banks and established providers acrossthe UK. Our work has earned us an enviable reputation in the market as the best at what we do.The ever-growing Digital and IT teams are friendly and this is a fast-paced place to work. Whilst playing a key role in delivery of the overarching IT and Digital strategies, the UX discipline is integral within our multi-disciplinary Scrum teams. We areinvesting in an innovative, creative, customer centred UX practise, in which challenging the boundaries is essential.For full details along with a comprehensive breakdown of what were looking for, please download the role profile.As well as joining a great team within a truly local organisation our colleagues also benefit from;

• 30 days holiday allowance + bank holidays
• BUPA healthcare provision
• Corporate bonus scheme
• Subsidised event tickets
• Flexible working hours
• Generous pension scheme
• Performance-related pay
• Volunteering days

The health, well-being and safety of our colleagues and candidates during this challenging time is paramount. With this in mind, we have refreshed our approach to recruitment and have outlined a new process of remote selection and on boarding. Uponstarting a new role with us, we will ensure you are equipped with the correct tools and technologies to enable you to do your best work remotely. Longer-term, our focus remains on driving a culture of flexibility and encouraging colleagues to maintain a healthywork/life balance through flexible working arrangements.