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Planner

Reed Business Support
Job LocationWallington
EducationNot Mentioned
Salary20,000 - 21,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Planner£21,000Department: Gas ServiceReporting to: Planning Team Leader/Planning ManagerHours: MondayFriday, 40hr week covering 8am6pm Primary responsibilities

  • Effectively plan engineers work
  • Take ownership of your engineers daily workload
  • Inbound calls from the engineers on the dedicated Engineer Line
  • Monitor engineers are ready for work and dispatch unallocated works
  • Check previous day has no outstanding works
  • Ensure all works are planned in and completed within the contracts SLA
  • Managing and actioning the Action Lists the Planning Team are responsible for
  • Scheduling appointments with customers
  • Proactively work towards the reduction of incoming complaints
  • In the event of absence, manage and monitor any changes to works scheduled
  • Keeping customers informed and updated
  • Support all team members in all tasks
  • Ensure all daily tasks are completed
In addition, you will:
  • Handle administrative and telephone correspondence both office and field to ensure the smooth running of all contracts
  • Maintain standards of productivity
  • Liaise with all internal teams where required
  • Take responsibility for your area performance
  • Identify issues and put forward potential solutions for issues that could have a negative impact on performance
  • Ad-hoc duties
Benefits of working for us
  • Established in 1966 we now employ over 400 members of staff, yet remain a family run business, with strong family values
  • Enviable reputation for high staff retention rates
  • Role specific training and development
  • Equal opportunities employer, with a culture to promote from within
  • Mental Health awareness and resources
  • We provide fruit each day and promote cycle schemes to encourage healthier lifestyles
  • Yearly annual leave increase after 5 years of service
  • Open door policy
  • London Living Wage employer
  • Members of the 5% club

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