Aviation Administrator

Job Description

AVIATION ADMINISTRATOROffice based or Hybrid Opportunity (min 3 days per week in the office) based in Wallington, SurreyAt a glanceOur aim is to enrich lives and well-being through travel. That is our purpose. Our why. It is ambitious and bold, but through the commitment of our brilliant people, were doing more and more each day to create and deliver incredible wish-list holidays.The types of holidays that people have always dreamt of experiencing. We bring those dreams to life and are the trusted friends of our loyal customers.The Newmarket Spirit is what binds us together. Throughout this, our 40th year, and all other years, we strive to grow. To challenge ourselves in new ways. Embracing different points of view and realising our potential. For the right person, their storycan begin right here.The OpportunityReporting to the Head of Aviation and Transport, this role is primarily responsible for providing top-notch administration, reporting and support for anything related to aviation. This is a fantastic role and opportunity for someone to learn more about touroperating and all things aviation, as youll have exposure to all aspects of holiday creation, in particular the flights component. This is a great role for someone looking to further their career in tour operating and aviation.Key Responsibilities

• Supporting the Customer team with managing internal requests (tasks) based on customer enquiries and replying in timely manner with correct information as required.
• Checking the details carefully of long-haul bookings to ensure passenger and travel details are correct in Tiger Bay (our internal selling system) and ensuring any additional aviation services (eg wheelchair assistance etc) have been secured correctly.
• Assisting with the quoting and booking of upgrade flight requests and deviations as required using GDS or airline booking portals as required.
• Liaising with, and advising, the inventory and programme change teams, in relation to tour amendments involving change of airlines or change of flight times.
• Updating of flight information and adding PNR detail in Tiger Bay as required.
• Monitoring internal reporting ensuring late bookings are flagged to team and booked accordingly & correctly.
• Updating, and monitoring of internal diary; ensuring team meet deadlines in terms of flight commitments, ticketing time limits and other deadline dependent tasks.
• Running internal reporting supporting the ticketing function and ensuring all non-group tickets are known and handled accordingly and correctly.
• Supporting the wider Aviation team with administrative duties as required.

Who we are looking for

• Someone who has previously worked within the travel industry, ideally for a tour operator and with aviation ticketing experience
• GDS experience (e.g. Amadeus)
• A confident user of multiple systems in relation to aviation buying, following extensive training.
• Someone able to work quickly, accurately and with high attention to detail.
• Someone who is committed to quality, and unafraid to flag up issues and be solution focused.
• Effective communicator both verbally and in writing.
• Highly organised with the ability to assimilate a variety of tasks, the flexibility to meet changing priorities as demands dictate, and an ability to work well under pressure.
• Able to work amongst a team, as well as under own initiative and within tight deadlines.
• Someone who understands service, both internal and external and the important part this plays in our success.

What we can offer you

• A changing and multi-cultural team-spirited environment with opportunities to learn from new experiences and challenges
• Leaders who are interested in your development and committed to helping you to be the best version of yourself
• A responsible organisation that cares about its people, the environment, and the communities we visit
• Encouragement to take initiative and try something new and different
• A flexible and hybrid-working arrangement
• An exciting set of benefits
• The opportunity to visit our destinations and experience our holidays

The Newmarket SpiritThe Newmarket Spirit is what binds us together. It is our who. The Newmarket Spirit bridges the external view of our brand and the internal reality. It seeks to enrich the lives and well-being of our people through travel.The Newmarket Spirit encompasses five distinct pillars, which have been inspired by people across our organisation.BE RESPONSIBLE | BE TOGETHER | BE COMMERCIAL | BE DETERMINED | BE A LEADERJoin UsSound like the kind of opportunity and place to work that youre looking for Please send your CV with a brief covering note about your salary expectations and notice period to our Recruitment team.As an equal opportunities employer, Newmarket Holidays is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity,race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join NewmarketHolidays.

Keyskills :
AirlinesGDSTicketingTravel ArrangementsAmadeus