Sales Order Processor

Job Description

Sales Order ProcessorConservatory Outlet Ltd is an industry-leading manufacturer of home improvement products spanning contemporary extensions, conservatories, orangeries, roofs, glass, windows and doors in both uPVC and aluminium. Part of a £40m+ turnover Group that alsoowns and runs two of the Norths most successful retail installers, were proud to have been awarded Manufacturer of the Year status at the Wakefield Business Awards.Following unprecedented growth, we are recruiting an Experienced Sales Order Processor where you will support the Office Manager. You will be processing quotations and electronic orders ensuring they are processed in accordance with customer / product specificationonto Window Designer.You will have a positive outlook with a strong focus on doing the right thing for the customer, creating win-wins, and displaying energy and tenacity. This a fast-paced evolving environment so be prepared to adapt well to change.In return we offer a benefits package including pension, health cash plan and free parking.Hours of work are Monday to Friday 08.30am to 5.00pm.Role ResponsibilitiesThe workload of the ordering processing department is varied and requires the ability to develop and learn product knowledge, excellent processing speed with a focus on accuracy and attention to detail.

• To be responsible for the processing of orders / quotes from our various dealerships and ensure the accurate input onto Window Designer.
• To ensure the provision of a quality service which provides for the order being manufactured and delivered in line with the customer order date.
• To respond to customer telephone enquiries, ensuring an excellent level of customer service and support is provided.
• To develop and maintain excellent working relationships with internal and external stakeholders, including customers, suppliers, dealers, departments.
• To liaise with the dealers via email and telephone to give further help if required regarding their orders.
• To liaise with own, other internal departments and supplier regarding any special part of the order which may require purchasing, for example shaped frames and any extra components.
• To liaise with other departments to ensure orders are fulfilled accurately and on time.
• To organise the main mailbox so it is kept clean and up to date. Any issues with emails older than 48hours need to be flagged and dealt with to ensure the customer has the relevant answers.

Person Attributes

• Experienced in the window and building industry processing window orders and quotes is an advantage, the ability to learn new skills is a must.
• A confident and organised individual with excellent communication skills and the ability to communicate effectively at all levels.
• The drive, ambition, and determination to develop technical knowledge of the products we supply and manufacture.
• The ability to receive and process orders quickly and efficiently with the ability to prioritise your workload and meet the deadlines set.
• Good IT skills with a good working knowledge of Microsoft Office, Window Designer knowledge would be an advantage, but full training will be provided.
• Good problem-solving skills with the ability to work under pressure and demonstrate effective time management.
• A willingness to undertake further training with the ability to implement learning into your daily work.

Please send your CV and covering letter detailing your salary expectations and why you are a suitable candidate.