Project Coordinator

Job Description

Project Coordinator West Yorkshire Windows are a leading installer of conservatories, orangeries, double glazing windows and doors throughout Yorkshire.We are looking for an experienced Project Coordinator to join our high profile, top quality, fast moving and forward-thinking business. This is a highly valued, integral role, customer facing, offering variety and an opportunity to promote and protect ourquality products and brand.Supporting the Project Managers, your primary role will be a point of contact for customers throughout their West Yorkshire Windows Journey. You will engage with customers either by telephone, electronically or face to face during the installation periodand resolve issues they experience.You will assist in organising the tradesmen installation diaries, office administration, KPI reporting and any other duties that enhance the customer experience. Working with other departments, you will be expected to promote the delivery of a high-qualityservice to all customers.A strong knowledge of the general construction industry is an advantage, technical knowledge of the window and conservatory industry is highly desired but not essential. You will be a strong leader and people manager, providing clear direction with excellentproblem solving and planning skills, with the drive to make it happen.Role Responsibilities

• To be responsible for liaising with all relevant departments to resolve the customer queries, including liaising with external suppliers and internal departments to identify resolution of customer problems.
• To deal with trade personnel, both employed trade and sub-contractor trade queries.
• To develop and maintain excellent working relationships with internal and external stakeholders, including customers and suppliers.
• To be responsible for the escalation of complex customer service/installation problems and complaints to the Installation Manager.
• To support your team to assist with resolving customer service issues as and when required.
• To respond to email and telephone communication in a timely and efficient manner.
• To ensure that your product knowledge is up to date, and you can offer customer advice to the resolution of their queries.
• To work in accordance with the Glass and Glazing Federation guidelines when providing advice and support in relation to glass issues.
• To obtain and evaluate all relevant information to handle product and service inquiries in accordance with the company guidelines.
• To be responsible for communicating on a regular basis with customers to ensure they are happy with the service and are kept up to date with any on-going customer service problems.
• To undertake general scanning and filing duties.

Person Attributes

• Knowledge of the home improvement industry would be advantageous; however, full training will be provided.
• Previous experience of customer service and the ability to provide timely and effective responses to the customers complaint.
• Good customer service skills with the ability to apply a calm and polite approach when dealing with dissatisfied customers.
• Excellent attention to detail, with the ability to work in an organised and methodical manner.
• Excellent planning and organisational skills.
• The ability to demonstrate effective time management and prioritise tasks.
• Excellent communication skills with the ability to communicate with both internal and external stakeholders.
• A strong understanding of customer service with the ability to ensure an excellent level of customer service is provided and customer expectations are exceeded, maintaining excellent customer relations.
• A good working knowledge of Microsoft packages with previous experience of working on excel and the ability to type accurately with good attention to detail.
• Excellent communication skills with the ability to develop good working relationships with internal and external contacts.
• Excellent problem-solving skills with the ability to analyse the problem and provide a mutually beneficial solution.
• A proactive approach to work with the ability to prioritise and manage own workload.
• A highly motivated individual with a can-do approach to work and the ability to get the job done in the required timescale.
  • A strong understanding of customer services with the ability to ensure an excellent level of customer service is provided and customer expectations are exceeded, maintaining excellent customer relations.
  • Good listening skills.

Please send your CV and covering letter detailing your salary expectations including the added value you can bring to our business.