IT Support Engineer

Job Description

**New role** 1st Line/2nd Line IT Support - Wakefield, - £20,000 - £23,000I am currently seeking a 1st/2nd Line IT Support Engineer to work in a well-established team in an exciting and technically hands on environment in Wakefield. The role will be working Monday - Friday on-site, dealing with end-users both remotely and face to face.The successful IT Support Engineer will provide 1st/ 2nd Line Support either face-to-face, email or phone to a network of internal customers, and will ensure that all problems are either solved or escalated to the senior members of the IT team. You will be required to be aware of and stick to the Service Level Agreement, and ensure that you do all in your power to meet these service levels.You will be responsible for logging tickets and ensuring all tickets and requests are communicated to the other members of the IT team. You will provide support to bespoke software and hardware products as well as the Microsoft Office family of products. You will be expected to ensure you know how to operate the software and hardware and how it is used throughout the business. You will gain experience in a range of bespoke hardware and software in this environment and ensuing that all issues are either resolved or escalated. Knowledge of some or all of the following technologies would be advantageous:- Helpdesk or Service Desk experience- Experience in supporting G-Suite applications - Experience in supporting Chromebooks - Printer and scanner fixes - Windows Operating Systems- Application support- Windows Server- Active Directory- Basic Exchange queries- LAN/WAN, TCP/IP- 1st and 2nd Line IT Support- 1st/2nd line supportThis position will suit an experienced first line engineer who is looking to make a move into a new and exciting environment and have potentially just completed an apprenticeship in IT. You will ideally have a qualification in IT such as a BTEC Level 3, Comptia A+, or a Microsoft certification, and excellent communication and organisational skills are essential prerequisites of this role.This represents a fantastic opportunity to join an exciting and technical team who are growing and offer a wealth of training and qualifications.This is an urgent vacancy, so please apply early to avoid disappointment.Key words: 1st line, support, "Active Directory", Software, Hardware, Applications, LAN, WAN, Helpdesk, "Help Desk", "Service Desk", "Windows Server", Exchange, Comptia A+, MicrosoftIf you are interested in this role or looking for something similar please contact Alex MacDermott directly.Hunter Selection is a nationwide provider of recruitment services in ENGINEERING, MANUFACTURING, SERVICE & TECHNOLOGY. Find out more about us and search all our current vacancies at hunterselection.co.ukHunter Selection Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy and Disclaimers which can be found on our website Required skills

Windows

Microsoft

support

exchange

Active directory

Keyskills :
Windows Microsoft suppt exchange Active directy