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IT Service Desk Engineer - 3rd Line

Job LocationWakefield
EducationNot Mentioned
Salary30,000 - 45,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

360 Recruitment are a specialist IT recruiter, currently recruiting for a 3rd Line IT Service Desk Engineer ( Office & WFH) to join one of the fastest-growing MSPs in the UK.Roles:3rd Line IT Service Desk Engineer Salary:Up to £45,000 basic + Qualification Bonus+ Benefits25 Days Holiday + Bank HolidaysLife AssuranceHealth PlanLocation:Office Based (Various locations available, Poole, Wakefield or Telford)&Remote role (Home Based)Type:PermanentFull-time Shift Pattern:Due to the nature of the IT Industry, the 3rd Line IT Service Desk Engineer is required to work;5 Weeks of Normal working hoursMonday - Friday, 8.30am - 5.30pm.Then1 Week of Late shiftsMonday - Friday, 2.00pm - 10.00pm1 Weekend day (either a Saturday or a Sunday) once in every 8 weeks NOTE: Optional Night Shift is Available(£3,600 Bonus)1 Month in every 8 months working the following Night Shift;4 Nights ON, 4 Nights OFFThis will be discussed further at interview stage.3rd Line IT Service Desk Engineer:

  • Resolution of technical issues escalated by 1st and 2nd line Engineers
  • Proactive monitoring of allocated assignment groups and personal queues.
  • Proactively communicate with internal colleagues, third parties and customers, to ensure customer is appraised on progression the path to resolution.
  • Successful BAU project delivery on customer systems
  • Patching / updates of key infrastructure and services related to customer accounts
  • Mentor junior members of the team.
  • Work across teams within the Group and with third parties on escalation of problems and major incidents
Essential Knowledge:
  • Windows Server Operating Systems
  • Active Directory, Azure AD
  • Microsoft 365 / Office 365
  • Exchange / Exchange Online
  • Citrix XenApp / Xen Desktop 7
  • VMware vSphere
  • Microsoft Hyper-V
  • Server Hardware
  • Storage - SAN/NAS
  • Backup Admin
  • Group Policy Management
  • EUC Hardware Support, inc Thin Clients
  • Windows OS support
If the role of 3rd Line IT Service Desk Engineer is right for you, please forward your CV to us and a specialist recruiter will be in contact with you immediately.

Keyskills :
Active DirectoryCitrixWindows ServerVMware InfrastructureMicrosoft 365

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