Customer Services Assistant

Job Description

Customer Services AssistantThe New Year brings a fantastic new opportunity to work for one of the London Stock Exchange Group’s Top 1000 Companies to Inspire Britain 2020.Conservatory Outlet Ltd is an industry-leading manufacturer of home improvement products spanning contemporary extensions, conservatories, orangeries, roofs, glass, windows and doors in both uPVC and aluminium. Part of a £40m+ turnover Group that also owns and runs two of the North’s most successful retail installers, we’re proud to have been awarded Manufacturer of the Year’ status at the Wakefield Business Awards.Following unprecedented growth, we are recruiting an experienced Customer Services Assistant. If you are looking for a role where you can provide an exceptional customer experience, do the right thing for our customer, create win wins and display energy and tenacity, then this position could be ideal for you. This a fast-paced evolving environment so be prepared to adapt well to change.You will have strong admin skills, be a quick learner, with excellent problem-solving skills. You will be efficient and friendly with the ability to develop excellent customer relations. You will have the desire and passion to deliver exceptional customer service and the ability to make a difference. You will be highly motivated, with a "can-do" approach, enthusiastic and committed.Role Responsibilities·Working with internal and external departments to resolve our customer’s queries, and identify resolution of customer problems;·To respond to email and telephone communication in a timely, friendly, professional and efficient manner;·To develop your product knowledge, keep up to date with product developments and offer customer advice to the resolution of their queries;·To obtain and analyse all relevant information, dealing with product and service inquiries in accordance with the company guidelines;·Communicate on a regular basis with customers, keeping the customer up to date with developments and problems and checking the customer is happy with our service;·To deliver an exceptional customer experience.Person Attributes·Previous experience of customer service in a manufacturing environment with relevant product knowledge would be an advantage, however, full training will be provided;·The ability to resolve challenging and at times conflicting issues and priorities is a must;·You must be able to work on your own initiative, identifying the appropriate course of action and applying a logical thought process;·Strong admin skills with a good working knowledge of Microsoft packages;·Excellent communication skills with the ability to develop good working relationships with our customers;·Confident and professional telephone manner;·Excellent problem-solving skills;·A highly motivated individual with a can-do approach to work and the ability to "Make it happen".In return we offer a positive work environment, pension, health cash plan and free parking.Please send your CV and covering letter advising your salary expectations and why you are a suitable candidate. Required skills

Roofs

Conservatories

Keyskills :
Roofs Conservaties