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| Job Location | Wakefield |
| Education | Not Mentioned |
| Salary | 18,000 - 21,000 per annum, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Elevation Recruitment Group are currently working with our client based in Wakefield who are looking to recruit an experienced Customer Service Executive to effectively manage customer cases in a heavily regulated environment.The successful candidate will be responsible for managing escalated complaints for the business and have a proven ability to remain impartial and empathetic whilst providing a high level of customer service from start to finish of the process.Ideally you will have experience of working within the rules and regulations of a regulatory body and have a good understanding of FCA regulations or similar.Duties & responsibilities will include:* Thorough investigation and documentation of customer complaints from point of initial call to the closure of the case* Liaising with internal and external stakeholders to ensure all relevant areas of the issue are investigated inline with FCA regulations * Responsible for remaining impartial and competent when obtaining information to enable a satisfactory and compliant resolution * Ensuring to provide a high quality customer service at all times * Ensuring accurate recording of all information on the company database * Providing professional advice and support in all correspondence and phone communication * Composing letters to send the customer at various stages of the case through to the final response letter * Escalating any serious complaints to Management promptly and identifying any breaches to company procedures * Producing complaints management information and statistics for senior management * Assisting in identifying common trends and issues The successful candidate will be able to demonstrate the following Key Competencies:* Experience handling complaints is essential * Experience of working in a financial or regulated environment desirable * Ability to prioritise workloads and multi-task effectively * Attention to detail and a strong focus on quality * Ability to negotiate, understand and empathise Benefits and Package:* Hours of work - Monday to Friday 9am to 5pm* 25 days holiday plus bank holidays * Life assurance * Private healthcare * Gym Membership* Pension contributionElevation Business Support is a specialist division of Elevation Recruitment Group focusing on Administration positions in Yorkshire and surrounding regions. If you match the specified criteria and are interested in discussing the position in more detail, wewould love to hear from you.