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Customer Service Coordinator

Office Angels
Job LocationWakefield
EducationNot Mentioned
Salary£23,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Office Angels are proud to be partnering with a Property Developer in Wakefield, who are seeking a Customer Service professional to join their outgoing, friendly, and sociable team.When you arrive at their busy office there is a real buzz in the air. You share the office with other teams, who are welcoming and always willing to help one another.This week the team are putting up their Christmas Decorations, but you will be involved with other team events including their Annual Pumpkin Carving competitions, charity and social events with The Three Peaks being one of many activities to take place!The DetailsYour Role Customer Service CoordinatorYour Salary £23,000The Location WakefieldThe Hours Monday to Thursday 8:30am - 4:45pm, Fridays 9:00am - 4:00pmThe Benefits Hybrid working, Healthcare, Access to Discounts portal, Pension and more!What will your role involve

  • Providing exceptional Customer service via email and phone. A typical day will begin with a 30 minute catch up on your emails followed by around 10-20 calls per day starting at 9am.
  • Carrying out administrative duties; entering data into Microsoft Excel, reviewing Customer Trackers. You will have 1 day per week off from the phones to catch up with your administration duties.
  • Managing the email inbox, prioritising emails as they come in and responding within the appropriate timeframe. There may be 15-20 emails on a typical day to respond to and close, but this can be busier over the winter months.
  • Manage customer complaints professionally, following company guidelines and processes.
Each day is different, and your priorities can change so we are looking for someone who is adaptable, organised, willing to learn, and able to work quickly to support your team and customers.If you are a confident customer focused individual, with a professional telephone demeanour and strong administration skills this role may be perfect for you!Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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