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Service Desk Agent

Brite Recruitment Ltd
Job LocationUxbridge
EducationNot Mentioned
Salary£22,000 - £28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

SERVICE DESK AGENTA multinational company in the technology industry is seeking a Service Desk Agent to join their growing team. The company is a leader in manufacturing imaging products. There is always something new and interesting to learn in this environment.OVERVIEWAs a Service Desk Agent, you will resolve customer incidents and provide technical support to ensure devices communicate regularly with the server and any consumable ordering issues are resolved. You are also responsible for ensuring data is kept up to date and clear of any errors.RESPONSIBILITIESAs a Service Desk Agent your key duties will include:

  • Working to the strict Service Level Agreements, you will ensure customers have the appropriate stock
  • Ensuring that all related requests and incidents raised in Siebel or the team email account are processed within agreed timescales
  • Maximising percentage of management system connected, toner-managed and communicating devices
  • Performing system housekeeping as needed, working methodically to review data for accuracy
  • Providing performance updates against KPIs set
  • Supporting others to add, remove and administer device set-up
    • REQUIREMENTSTo be considered for the role of Service Desk Agent, you must have:
  • A background in customer service with excellent written and verbal communication
  • Ability to resolve technical issues and use CRM and scheduling technology
  • Experience in assisting customers/colleagues via phone, Skype and email
  • Experience of working in a Helpdesk/Support environment
    • NEXT STEPSTo become a Service Desk Agent, apply with your up to date CV. One of our team will receive and review your application. If shortlisted. we will get in touch with you to arrange a phone call. On the call, we’ll discuss your career history, skills, future aspirations and generally get to know you better.If this job doesn’t seem quite right, register your CV on our website and we can identify any roles that may be more suitable.

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