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Export Sales Administrator

Job LocationUckfield
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

EXPORT SALES SUPPORT ADMINISTRATORFull time - 37.5 hours per weekSalary dependent upon experienceTo cover maternity leave of up to 12 monthsOur clients are specialists in the engineering and manufacture of integrated washroom hygiene systems. An opportunity is available for an experienced administrator to join their Export Department for an initial period of up to 12 months to cover maternity leave.Reporting to the International Key Account Manager, the Export Sales Support Administrator has principal responsibility for sales support and administration for two International Sales representatives covering European and International Export markets and associated sales functions. The role also requires provision of support to the Logistics Administrator as required. The primary responsibilities of the role include:

  • Providing a high level of customer service to our overseas clients based largely in Europe, America, Australia and Russia;
  • Dealing with enquiries and queries, liaising with internal departments as required and responding to customers in a timely fashion;
  • Receiving of customer orders with high levels of internal communication with the Sales, Purchasing, Production and Engineering Departments prior to processing;
  • Monitoring availability daily of outstanding/upcoming orders to ensure despatch dates met;
  • Communicating with customers regarding order progress and despatch dates;
  • Working closely with the Despatch Department regarding shipments;
  • Liaising and booking freight forwarders for sea/air freight;
  • Preparation of required documentation for EUR1 forms and Shipping Notes for sea freight consignments/containers, together with relevant paperwork, ie. Dangerous Goods etc;
  • Preparation of Commercial Invoices/Packing Lists for shipments, raising pro forma invoices;
  • Despatch of samples worldwide with associated paperwork requirements.
  • Other relevant export paperwork which may arise as required.
  • Completion of Customer Complaint forms, follow-up with Quality Manager and responding to customers;
  • Updating in-house database;
  • Preparing and maintaining customers’ personal price lists and part numbers where applicable.
  • The successful candidate will have excellent communication skills and will ideally have customer service experience. It would be beneficial to have experience within an Export Department but not essential as training will be given. We require applicants to have very good IT skills with experience and knowledge of Microsoft office software. You will need to be able to work well under pressure in a fast-paced office environment whilst maintaining attention to detail. The ability to constantly assess and prioritise workload is also essential to this role.If you have the skills and experience we are looking for, please send your CV and covering letter in the first instance.

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