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| Job Location | Tyne and Wear |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
David Kennedy Recruitment is working with a leading Video Game publisher who is seeking to onboard bilingual German/Russian/Italian/French & English speaking Game Support Agents for their Newcastle upon Tyne office.Position: Game Support AgentLocation:Newcastle upon Tyne, UKEmployment type: Full-timeRemuneration: Base salary + performance pay + access to back catalogue games etc.DUTIES AND RESPONSIBILITIES: Provide unparalleled customer service to the clients/players by troubleshooting and resolving alltechnical issues Demonstrate deep knowledge of the Companys products and process throughout internal & external stakeholders communication Take ownership of an issue addressed and provide an exceptional player experience as measured through Customer SatisfactionScore (CSAT) and internal Service Level Agreements (SLAs) Support new projects and the wider business as and when required.