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Customer Liaison Advisor

Novax Recruitment
Job LocationTyne and Wear
EducationNot Mentioned
Salary10.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Customer Liaison AdvisorKillingworth£10 per hourFull Time ContractWe are seeking a Customer Liaison Advisor working within Housing maintenance to provide an effective point of contact for our customers - dealing with enquires, complaints and compliments. Main responsibilities include:-

  • To assist in raising the profile of Customer Service issues across the business encouraging a culture of exceeding customer expectations.
  • To assist in the development, implementation and monitoring of any customer services plans as required.
  • To undertake any customer related initiatives including customer surveys, visiting housing offices, customer events etc.
  • To determine the appropriate action to take in respect to complaints and compensation claims.
  • Undertake customer visits on completion of the works to check customer satisfaction capturing any feedback to help shape the service.
  • To support all customers with emphasis on community groups and customers with special requirements.
Key Skills and Requirements include:-
  • Experience in delivery first class customer service.
  • Proficient communication skills both written and verbal.
  • Experience of working under pressure in a team or as a lone worker.
  • Experienced in trouble shooting and problem solving.
  • Experience in using Microsoft applications (e.g. work and excel).
For more information, contact Shona on

Keyskills :
AdminCustomer ServiceHousingMaintenanceAdministrationCustomer Liaison

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