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Credit Controller

HR GO Recruitment
Job LocationTyne and Wear
EducationNot Mentioned
Salary£10.26 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

General Overview: To deliver an end to end accounts receivable service to ENGIE efficiently and effectively and in line with agreed SLAs.The role is required to:

  • To work collaboratively in a team to deliver an effective, efficient and best in class billing and cash receipting service within a Shared Service Centre.
  • Support the business in carrying out credit control activities across multiple industries, including Business and Consumer Energy, and Facilities Management Services.
  • Manage the relationship with the business, key stakeholders and third parties in the absence of an Order to Cash Team Leader or Manager.
  • Challenge existing ways of working and to develop a continuous improvement culture.
  • Be the main point of contact on billing, credit control and all queries.
  • Provide high standards of customer service, consistency with service level agreements and operational compliance.
    • The key responsibilities and duties are:
  • Outbound credit control.
  • Management of aged debtor balances.
  • Query management (telephone and written).
  • Set up of customer accounts including credit management.
  • Preparation of invoices and credit notes.
  • Cash receipting and allocation.
  • Investigation of unapplied/unidentified cash receipts.
  • Direct Debit Reconciliation and Payment Plan monitoring.
  • Master data management.
  • Reconciliation of control accounts.
  • Cash forecasting.
  • Customer Service.
  • Adhere to internal processes and risk management frameworks.
    • Occasional weekend working may be required.Impact: The role has a key impact on the cash position within ENGIE.Complexity: The Order to Cash Team Members must engage in effective communications with the customers and maintain good relationships whilst carrying out credit control activities. There needs to be an awareness of the impact the role has on the cash position of the business.Essential Disposition:Are you motivated, enthusiastic and dedicated to achieving results and high standardsDo you have the ability to work consistently in an enthusiastic and professional mannerCan you work as part of a team or to work unsupervised as requiredA commitment to equal opportunities and anti-discrimination policies.Systems
  • SAP ERP
  • Junifer credit control system
  • MS Office suite including Word, Excel, Outlook, Teams
  • Genesys Telecommunications

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