Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

3rd Line Support IT

Goodman Masson
Job LocationTwickenham
EducationNot Mentioned
Salary£37,000 - £39,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

A large, leading housing association with a dynamic and growing IT team is hiring for a 3rd Line Support. You will be providing end user 3rd line technical support and be an active escalation point for 1st and 2nd line engineers. About the role

  • You will work with the Service Desk Manager and the Infrastructure Team to ensure the delivery of day to day support to the business users, covering:
  • servers
  • network
  • applications
  • desktops
  • laptops
  • telephony
  • mobile devices
  • On a rota basis, routine daily checks and maintenance and act as 3rd line escalation point of contact in resolving user and technical issues
  • Proactively undertake day to day delivery of Infrastructure Service Desk Operations
  • hands on support to users
  • back end troubleshooting of servers and network
  • front end support (thin clients, PCs, laptops, smart phones, and tablets; VOIP telepony, MFDs; and applications)
  • Respond to 3rd line tickets on the Service Desk
  • Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes
  • Change management of the infrastructure estate
  • Infrastructure project work and continuous improvement activites
  • Manage relationships with third parties and suppliers
    • What do you need to apply
  • Extensive experience of working in Service desk environments - 1st - 3rd line, using an ITIL service desk ticketing systems
  • Support and administration of Microsoft Windows 2012, including Active Directory administration and Group Policy management, systems imaging and deployment
  • Experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs
  • Support and administration of virtualised environments and VDI - Citrix Xendesktop
  • Experience of supporting productivity suites: Microsoft Exchange Online and Microsoft Office 365
  • Extensive experience in support and administration of VOIP systems
  • Support, administration and management of Microsoft SCCM
  • Good Knowledge of backup systems
  • Remote access tools knowledge
  • 4th line duties
  • MSCE or higher
    • Required skills
  • it
  • infrastructure
  • networks
  • 3rd line
  • ict
  • servers
  • 3rd line support
  • third line support

    • Keyskills :
    infrastructure netwks 3rd line ict servers 3rd line suppt third line suppt

    APPLY NOW

    3rd Line Support IT Related Jobs

    © 2019 Naukrijobs All Rights Reserved