Compliance Officer

Job Description

A financial services company based in Essex are currently recruiting for an Compliance Officer to join the team and report into the Compliance ManagerWorking Pattern: Hybrid working, 1 day a month in office. Monday to Friday 37.5 hours contracted.Main Purpose of role: To resolve written & verbal customer complaints promptly and respond to them in good time, resolving wider customer issues.Skills & Experience Required:

• General knowledge and understanding of relevant legislation, regulations, policies and codes governing the mortgage and secured lending sector
• Detail orientated with the ability to work under pressure and with tight deadlines
• Good presentation skills
• Experience in financial services sector
• Work well as part of a team
• Excellent organisational skills
• Strong knowledge of Microsoft office including Excel & Word
• Previous experience in financial services will be highly beneficial

Key Duties:

• Conducting call observations and carrying out quality assurance and compliance
• Supporting compliance manager with day-to-day compliance activities
• Supporting the compliance function in the management and handling of complaints, including complaints referred to Financial Ombudsman Service

If you feel you have the right skills and experience for the role, please apply now via the link or contact Pure Resourcing Group in Chelmsford direct.