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Customer Services Advisor

Kube Recruitment
Job LocationTockwith
EducationNot Mentioned
Salary21,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

***CUSTOMER SERVICE ADVISOR***£21,000 - EXCELLENT HOURS/FRIENDLY TEAM/FREE PARKINGEASY TO GET TO BY CAR FROM YORK, GREEN HAMMERTON, WETHERBY, BOSTON SPA, TADCASTERMonday - Friday 08.30am-5pm, 30-minute break22 Days holiday plus bank holidaysBased near TockwithWHAT ARE WE LOOKING FORCustomer focused, friendly, team player, good attention to detail, great telephone mannerYou will be responsible for assisting in the day-to-day operation of the department. This includes providing an outstanding, professional, and first-class experience to all customers via telephone and email communications.What does the role entail - Delivering excellent customer service Always ensure delivery of exceptional customer experience and first-time solution Be a source of support for all customers and strive to deliver solutions to customer issues Always answer calls and email promptly and in a professional and courteous manner

  • To accept and process telephone, fax & email sales orders
  • To maintain a high degree accuracy whilst putting customer orders on the system
  • To manage customer expectations and ensure high levels of customer service are always maintained.
  • To liaise with the warehouse on accurate stock levels if required
  • To assist with after sales service issues.
  • To always observe the companies Health and safety policy
Following training be proficient in the following areas Inbound and outbound telephone calls to customers regarding deliveries Inbound and outbound response emails Administration and organisation of onward customer requirements Efficient in handing queries to other departments for processingDue to the volume of applications we receive if you have not heard from the managing consultant within 1 week please assume you have not been short listed.Kube Recruitment Solutions Ltd. is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.Kube Recruitment Solutions Ltd is acting in the capacity of an Employment Agency for permanent appointments.

Keyskills :
Customer ExpectationsCustomer ExperienceCustomer ServiceOrders

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