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IT Technical Support Technician / First Line Helpdesk Engineer

Job LocationTipton
EducationNot Mentioned
Salary25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

First Line IT Technical Support Engineer with previous experience in a similar role and hardware and network support capabilities is required for a thriving and in-demand, multi-disciplined civil engineering company based in Tipton, Sandwell,West Midlands.SALARY: Up to £25,000 per annum (dependent on experience) + BenefitsLOCATION: Tipton, Sandwell, West Midlands (with occasional travel to Cambridge)JOB TYPE: Full-Time, PermanentWORKING HOURS: 8.30am - 5.00pm Monday to Friday with a shared on-call rota for out of hours telephone coverKEY REQUIREMENTS: A full UK Driving Licence is essentialJOB OVERVIEWWe have a fantastic new job opportunity for a First Line IT Technical Support Engineerwith previous experience in a similar role and hardware and network support capabilities.Working as a First Line IT Technical Support Engineer you will join a growing team supporting 7 West Midlands Sites and the Cambridge satellite depot, remotely and in person.The IT Department supports approximately 100 desktop users and 400 remote field operatives using tablets. It is a fast-paced environment dealing with clients emergency requirements and they thrive on a proactive, solution-based approach to everything withinthe business.As the First Line IT Technical Support Engineer you will support all operational IT requirements and the key to being successful in this role is having great customer service skills when dealing with the following:

  • Daily User issues
  • Mobile phone issues
  • Hardware and Networks issues
  • Tablet and Laptop issues
  • Landlines and Broadband
  • Liaise with external IT company
APPLY TODAYIf this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.CANDIDATE REQUIREMENTSAs the First Line IT Technical Support Engineer you will have the following:
  • Driving Licence is essential
  • Previous IT Support experience in a similar role
  • Confident dealing with internal and external stakeholders
  • Excellent written and oral communication skills
  • Advanced knowledge of Microsoft Office
  • Hardware and network support capabilities
  • Knowledge of mobile and landline phone systems
  • Knowledge of Tablet and android systems
  • Hands on support to the groups operations teams with regards to maintenance and training
  • Experience of supporting users with document recovery
  • Knowledge of Document Server Platforms
HOW TO APPLYTo be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to usyou are hereby giving us your express consent to submit your details to our Client for this purpose.JOB REF: AWDO-P8016Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Tipton, Sandwell, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

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