Service Maintenance Aftercare Coordinator

Job Description

- Service Maintenance Aftercare Coordinator- £24,000 - £28,000 per annum- Temporary contract starting ASAP until end April 2021- Role based in Throsk, Stirling Working for a National Water Technology company we are looking for a Service Desk Support Technician to support the Engineers that go out on-site and carry out planned maintenance and follow up work. The ideal candidate will have Customer Service experience supporting a Service Desk within the Engineering Sector. Its the Aftercare element thats important as this role is all about the coordination of the follow up maintence and aftercare service that this company offer their customers. This is a temporary position working full-time Monday to Friday until end of April 2021 Duties will include:-- Accountable for the efficient organization of service work- Facilitate the flow parts from ordering through to delivery as quickly and efficiently as possible.- Working with the internal orders team to order parts and arrange the most appropriate delivery options for collection of parts.- Manage the flow of parts to and from internal/external suppliers. Track orders from order through to delivery- Coordinate additional job requirements e.g. Tankers, RAMS, hire equipment- Manage customer expectations and keep them updated on the progress of the job- Schedule works once delivery dates have been confirmed- Review and track all parts, ensuring that IT systems are kept updated- Resolve any issues with delays in parts- Look for the most efficient way to manage parts and decrease delivery times- Answer Engineer queries from site with regards to job and customer requirements- Ensure that the management team is made aware of problematic sites or possible customer complaintsEssential skills and experience:-- It is essential you have come from a Customer Service role within a Service or aftercare environment- Ideally you would have worked within the Engineering Sector in a technical support desk role- Excellent communication and organisation skills- If you have obtained an NVQ Customer Service this will be an advantage- Able to work efficiently in a fast paced environment